Help

I'm having trouble viewing the Web site.

Web Browsers required for stjude.org:    
Windows 
Stjude.org requires Microsoft Internet Explorer
6.0 or higher, Firefox 3 and its predecessors, Safari 4 and its predecessors, or other compatible browsers that support CSS, XHTML and the DOM (a universal means of controlling the behavior of Web pages). Also some features require the Flash 6.0 (or higher) plug-in.

   Macintosh
Stjude.org requires Microsoft Internet Explorer 6.0 or higher, Firefox 3 and its predecessors, Safari 4 and its predecessors, or other compatible browsers that support CSS, XHTML and the DOM (a universal means of controlling the behavior of Web pages): Netscape Navigator should be 7.0 or higher. Also some features require the Flash 6.0 (or higher) plug-in.

How do I determine which browser I’m using?

 

 
Windows
From your browser, go to the Help menu and choose "About...." A screen will appear showing which browser and version you are using.

  

Macintosh
From your browser, go to the Apple menu. Choose either "About Netscape" or "About Internet Explorer." A screen will appear showing which version you are using.
How do I upgrade to another browser?
Internet Explorer
Go to Microsoft Internet Explorer Download. Instructions provided there will help you with download and installation.
  

Apple’s Safari (Mac OS X)
Go to Safari download. Instructions provided there will help you with download and installation.
Mozilla FireFox (windows)
Go to Firefox Download. Instructions provided there will help you with download and installation.		   Camino (Mac OS X)
   
Some of the site functionality doesn’t work. What are some possible causes?

Browsers. Using older browsers, non-compatible browsers or disabling browser features, such as Javascript, cookies and SSL, may reduce site functionality. The site uses Cascading Style Sheets (CSS) to format layout.

Firewalls. If you are accessing stjude.org through a firewall or proxy, check with your network administrator to determine if cookies are permitted.

Pop-Up Blockers. If you have a pop-up blocker installed, it may also prevent some functionality on our site.

How do I tell if I’m getting authentic e-mails from St. Jude? I think I’m being spammed.

We periodically send e-mail newsletters to our donors and other St. Jude friends. These are opt-in newsletters, and these messages are always sent with a method to unsubscribe. Some e-mails we send are Hopeline, Math-A-Thon Coordinator Update, and Dream Home Update. If you suspect you are getting unsolicited e-mails please let us know; please e-mail us at donors@stjude.org.

To manage your e-mail preferences, please visit the E-mail Management Center.
Can I link to your Web site?

Sure. Please review our Linking Policy. If you meet those requirements, you can use our public service announcement banner ads as well.
Can I use pictures from your Web site?

No. We discourage the use of our photos, due to sensitive patient privacy agreements we have with patients and their parents. If you’d like to include a patient story on your website, link to our Patient of the Month page at www.stjude.org/kids.

Can I setup my own ebay auction to benefit St. Jude?

You must not use “St. Jude” or “St. Jude Children’s Research Hospital” in your online listing, either in the title of the item or in the description of the auction item. Do not use wording such as “XYZ merchandise to support St. Jude” or “proceeds to support St. Jude”, etc. We suggest use of MissionFish which allows merchandise to be auctioned to benefit St. Jude.
Do you share my information with any third parties?

No. Please view the Privacy Policy for more information.

 

Updated: September 2009