After your child is accepted as a patient, St. Jude offers help with travel plans and costs for the patient and one parent/guardian for planned treatments and check ups. If you live more than 35 miles and less than 300 miles from St. Jude, the hospital will arrange bus or rail travel for you or pay for auto mileage. If you live more than 300 miles from St. Jude, the hospital will arrange bus, rail, or air travel or cover the cost of auto mileage or a rental car. Except for auto mileages, you must request all help with travel (plans and cost) in advance. After your child’s first visit to St. Jude, you should arrange air travel 14 days before you need to arrive in Memphis or as soon as you receive your child’s next appointment schedule.
- To make air travel or rental car reservations, call the St. Jude Travel Office. If you are outside the Memphis area, dial toll-free 1-866-278-5833, and press 3#. If you are in the local area, call 595-5000. After the first visit, the St. Jude Travel Office should make all air travel and rental car reservations.
- To schedule bus, rail, or local transportation, call Patient Services. If you are outside the Memphis area, dial toll-free 1-866-278-5833 and enter extension 4501. For local calls, dial 595-4501. After the first visit, the St. Jude Patient Services office should schedule all bus or rail travel.
Shuttle service to and from Memphis International Airport is arranged through the Patient Services Department. This service is offered at no cost to the patient and one (1) parent. Tennessee Carriers provides the airport shuttle service for St. Jude. This service operates seven days a week from 6 am–10 pm.
The Travel Office staff will automatically schedule shuttle service from the airport to St. Jude when they process your airline tickets. Tennessee Carriers will be waiting for you in the Northwest Airlines baggage claim area near the escalator. The driver will hold a sign that reads “St. Jude Patient Pickup.”
If the driver is not there when you arrive, please wait at least 20 minutes. Then, call 595-4501.
Requests for shuttle service to the airport must be made at least one (1) day in advance.
To arrange this service, call Patient Services at 595-4501. If you are in the hospital, dial extension 4501. If you are outside the Memphis area, call toll-free 1-866-2STJUDE (1-866-278-5833) and dial 4501 when the call connects. You may call Patient Services Monday–Friday 7 am–6 pm.