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HopeNet and Family Resource Center computer use


HopeNet is a service that St. Jude offers free of charge to give patients and families secure access to the Internet, personal email and external VPN* services from anywhere on campus. This includes Tri Delta Place as well as Target House I and II.

*If you use VPN (Virtual Private Network) for remote access on your computer, it will most likely work on the HopeNet network. VPN services are used by many companies to allow employees to work outside of the office. There are some cases where authentication is not permitted. In these cases you should contact your VPN support area or help desk to see if changes are needed.

Free wireless access

To use the HopeNet service, you must have your own computer, laptop, smartphone or device equipped with wireless access. Here’s what you need to know:

  • Open the wireless connection window on your device and select HopeNet.
  • HopeNet should automatically appear when you open a Web browser such as Internet Explorer, FireFox, Safari or Google Chrome, but you may need to attempt to access a website.
  • Your username is the patient’s Medical Record Number (MRN).
  • Your password is the patient’s last name and the month (mm) and day (dd) of birth. Passwords must be all lowercase. For example, if a patient with the last name Smith was born on December 10, the password would be smith1210.
  • A patient family member may use a patient’s username and password to connect.
  • Visitors and guests may use the Internet by clicking the Create an Account button and entering the required information. Once your account is registered, a screen will appear with your login information.

Note: Visitors and guests will also receive a confirmation email once their account is registered. 

Conditions for using HopeNet

To ensure proper use, the St. Jude Information Sciences department monitors activity on all computers using HopeNet. This includes personal laptops and the Family Resource Center computers. By using HopeNet, you agree to:

  • Not take part in illegal or harmful conduct;
  • Not view, store, or send offensive, obscene, defamatory, or copyrighted material;
  • Not view, store, send, record, or edit any kind of sexually explicit image or document;
  • Not annoy or harass other individuals; and
  • Not obtain unauthorized access to any computer system.

St. Jude has the right to restrict or end your access to HopeNet at any time if you break this agreement.

Protecting  yourself on the Internet

Security measures are in place to provide some level of protection. Even so, your device can still be exposed to viruses and other threats while using HopeNet. St. Jude cannot and will not be responsible for damages that result from incorrect or incomplete security settings, or lack of proper, up-to-date virus protection. The following can help protect you and your computer on the Internet:

  • Make sure you have up-to-date anti-virus software installed
  • Use an up-to-date Web browser (Internet Explorer, Chrome, Firefox, Safari)
  • Update your operating system and applications regularly
  • Enable privacy and security settings in your Web browser
  • Be wary of pop-ups when surfing the Web

Getting help with HopeNet

Support for HopeNet is limited to telling you whether the wireless network is available and to helping with log in if you forget your username or password. If you need help, please call the St. Jude Help Desk at 901-595-2000 (extension 2000 if you are in the hospital).

Computers in the Linda R. Hajar Family Resource Center

You are welcome to use the computers located in the Linda R. Hajar Family Resource Center. Here, you can surf the Web and use Microsoft Office tools (such as word processing). You can use the computers anytime you need them, day or night. A password is not needed.

The Family Resource Center computers are popular. People may be waiting to use a computer during busy hours. We ask you to limit your time on these computers to 30 minutes when others are waiting. If you need help knowing when the next computer will be open, please ask a staff member.

An automatic timer begins when you sign on to the computer and logs off the computer after 30 minutes. You may sign on again at this time, if no one is waiting to use the computer. A staff member can turn off the timer if you have work to complete, such as homework or bill paying, which may require more than 30 minutes.

Children are welcome to use these computers for games and fun activities. However, if an adult is waiting, we may ask a child to let that adult use the computer to check email or do research.

To use the Internet on these computers, you will need to accept the HopeNet usage agreement posted on the screen. Then, you can use the links found on the Family Resource Center home page to see sites that are helpful for families at St. Jude. You also are free to view sites you choose yourself.


This document is not intended to take the place of the care and attention of your personal physician or other professional medical services. Our aim is to promote active participation in your care and treatment by providing information and education. Questions about individual health concerns or specific treatment options should be discussed with your physician.

St. Jude complies with health care-related federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATTENTION: If you speak another language, assistance services, free of charge, are available to you. Call 1-866-278-5833 (TTY: 1-901-595-1040).

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-278-5833 (TTY: 1-901-595-1040).

تنبيه: إذا كنت تتحدث باللغة العربية فيمكنك الاستعانة بخدمات المساعدة اللغوية المتوفرة لك مجانا. .يرجى الاتصال بالرقم. 5833-278-866-1  (الهاتف النصي: 1040-595-901-1).