Skip to main content


Medicine Room


What is the Medicine Room?

The Medicine Room is where your child gets the treatments that their primary clinic doctor orders. These may include:

  • Chemotherapy – Drugs that fight cancer.
  • Blood products – To raise the levels of certain cells or substances in the blood.
  • Other medicines and treatments.

The Medicine Room is also St. Jude’s urgent care clinic on weekends and when clinics are closed from 5 p.m. to 7 a.m. The Medicine Room is open 24 hours a day, 7 days a week, including holidays.

How to get ready for your Medicine Room visit

  • Please bring all the medicines that your child will need during the day. You might need to stay longer than you expect if your schedule changes.
  • Your child needs an ID armband to get treatment in the Medicine Room. Please go to Registration each day to get your child’s armband and appointment schedule.

Your child usually has a clinic visit before coming to the Medicine Room. The doctor will order medicines or other treatments. Then we go through a series of safety steps before giving them to your child.

For urgent care visits

Always call before you come in so the staff can be ready when your child arrives. You may call the Medicine Room directly at 901-595-2441. Or call the hospital operator at 901-595-3300.

Registration closes at 10 p.m. If you arrive after 10, please go directly to the Medicine Room to check in and get an armband. If you arrive between 5 and 10 p.m., Registration is still open. Please go there before you come to the Medicine Room.

Arriving for your Medicine Room appointment

Please let the patient representative at the desk know you are here. You can enjoy activities near the Medicine Room while we get your child’s medicine or treatments ready. Children’s activity areas are in the north and south lobbies of the Patient Care Center. You may also visit the Linda R. Hajar Family Resource Center, gift shop, Kay Kafe, and Starbucks.

If you leave the Medicine Room waiting area near the fish tanks, please make sure the patient representative knows your phone number. You might not hear us call you on the overhead pager in some areas.

We know your time is valuable, and we try to stay on time. If it is 30 minutes past your scheduled appointment, please ask the patient representative or nursing coordinator for an update.

What to expect in the Medicine Room

A nurse will call you to the Medicine Room when everything is ready. If you need anything, such as a blanket, snacks, games, movies, or anything else to make your visit more comfortable, just ask any of the staff.  Feel free to bring your child’s favorite quiet toys.

Important things to know

  • You or another adult family member must stay with your child in the Medicine Room. If you need to leave for a short time, someone from the Helping Hands volunteer program might be available to help. Ask your nurse about this.
  • We will put your child in a crib if they are younger than age 2. This is for their safety.
  • Side rails should be up on all beds and cribs if you are not at the bedside or close enough to touch your child.
  • The treatment area is not large. If it gets too crowded, staff might ask you to put large items, such as wheelchairs, someplace else. Or, they might limit the number of family members in the room.
  • A nurse can only connect or disconnect medicine when your child is in the patient room or recliner.
  • A playroom is available for patients in the Medicine Room.  Please put toys in the “dirty toy bin” after use.
  • Eating and drinking are allowed in the patient care areas, but not at the nursing stations or the playroom. Ask a staff member for help if you can’t get to the cafeteria during meal times.

About your child’s Medicine Room schedule

It takes about 2 hours to get medications and treatments ready for your child after the doctor orders them.

Medicines your child takes at least 2 days in a row usually start around the same time each day. If your child is getting GCSF or pegfilgrastim, they get the first dose in the Medicine Room at least 24 hours after the end of chemotherapy.

Ask your nurse about your child’s next appointment time before you leave the Medicine Room.


Please ask any staff member if you have any questions. We are happy to help you.


This document is not intended to take the place of the care and attention of your personal physician or other professional medical services. Our aim is to promote active participation in your care and treatment by providing information and education. Questions about individual health concerns or specific treatment options should be discussed with your physician.

St. Jude complies with health care-related federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATTENTION: If you speak another language, assistance services, free of charge, are available to you. Call 1-866-278-5833 (TTY: 1-901-595-1040).

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-278-5833 (TTY: 1-901-595-1040).

تنبيه: إذا كنت تتحدث باللغة العربية فيمكنك الاستعانة بخدمات المساعدة اللغوية المتوفرة لك مجانا. .يرجى الاتصال بالرقم. 5833-278-866-1  (الهاتف النصي: 1040-595-901-1).