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Rapid Response Team (RRT)


We invite you to be a part of your child’s care team at St. Jude. If you are concerned, we are concerned. While we are responsible for providing your child’s medical care, no one knows your child as well as you do. If you think something isn’t right with your child, please talk to a doctor or nurse about it. If you think another doctor needs to examine your child and suggest a course of action, you might need to call the Rapid Response Team (RRT).

What is the RRT?

The RRT is a team of specially trained staff members dedicated to responding quickly when urgent medical help is needed at the hospital. If you or your nurse or doctor is concerned about your child’s current medical state, the RRT will arrive quickly to check on your child. Please talk to a St. Jude doctor or nurse first about your concerns. But if you feel the RRT needs to be called, we encourage you to do so.

How can the RRT help me?

The RRT does not take the place of emergency care but can be called when you feel you need help right away, especially to prevent the medical condition from becoming more serious. If you or your doctors or nurses are concerned about your child’s current medical state, the RRT will arrive quickly to check on your child (usually within 10 minutes).

When should I call the RRT?

After talking to your child’s nurse or doctor, if you are still concerned that your child may be getting worse and needs to be seen now, call the RRT.

Some reasons to be concerned include:

  • A change in skin color,
  • Trouble breathing,
  • A sudden change in behavior, or
  • You have a feeling that something isn’t right or there has been a change in your child that you are not comfortable with or don’t understand.

How do I call the RRT?

If you or your nurse is still concerned about your child’s medical condition, you may dial extension 3999 from any hospital phone. Or, you can call 901-595-3999 on your cell phone.

  • Ask the operator to call the RRT.
  • Tell the operator your child’s name and room number or your current location.

When should I not call the RRT?

  • If you are in Tri Delta Place, Ronald McDonald House, Target House, or anywhere else outside the hospital buildings, please call 911 if there is an emergency. St. Jude does not have an emergency room.
  • If you have other concerns that are not about your child’s current medical state, talk to a St. Jude nurse or the nursing coordinator. If your concern is not resolved or you need more help, please call the St. Jude HelpLine. Dial 2999 from any hospital phone or 901-595-2999 from a cell phone.


If you have questions about the RRT or when to call the team, talk to the staff in your child’s primary clinic or to the nursing staff if your child is an inpatient.


This document is not intended to take the place of the care and attention of your personal physician or other professional medical services. Our aim is to promote active participation in your care and treatment by providing information and education. Questions about individual health concerns or specific treatment options should be discussed with your physician.

St. Jude complies with health care-related federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATTENTION: If you speak another language, assistance services, free of charge, are available to you. Call 1-866-278-5833 (TTY: 1-901-595-1040).

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-278-5833 (TTY: 1-901-595-1040).

تنبيه: إذا كنت تتحدث باللغة العربية فيمكنك الاستعانة بخدمات المساعدة اللغوية المتوفرة لك مجانا. .يرجى الاتصال بالرقم. 5833-278-866-1  (الهاتف النصي: 1040-595-901-1).