Skip to main content

Social Work services


A social worker is available as part of your child’s health care team at St. Jude. The social worker can help you, your child, and other family members. Our social work team includes members with master’s degrees as well as interns who are finishing advanced degrees in social work.

Keep reading to learn more about social work services at St. Jude. Please talk to a social worker if you have more questions.

How can the Social Work department help your family?

Your child’s disease affects the whole family. At this stressful time, your St. Jude social worker can:

  • Provide counseling to help you and your family adjust to how this illness and treatment affects everyday life.
  • Help you talk with the medical team about your needs and questions.
  • Help you adjust to being at the hospital.
  • Help you plan for a stay in Memphis, if you live out of town.
  • Help you plan for going home.
  • Connect you and your family with the help you need. This might include helping you find:
    • Social Security benefits and other financial help,
    • Medical care, mental health care, and insurance,
    • Legal help, such as help with family leave and advance directives,
    • Organizations in your community to help you, and
    • Wish groups to help bring your child joy.

A social worker will meet with you if your child will be treated at St. Jude. They will ask you for information on your background. This information helps the St. Jude team plan treatment and talk with you about it. You may also use this meeting to ask your social worker about services you think would help you and your family.

When is a social worker available?

Social workers are available Monday through Friday, 8:30 a.m. – 5 p.m. There is usually a social worker at the hospital from 8:30 a.m. – 5 p.m. on Saturday and Sunday. After hours, we have a social worker on call for urgent needs.

About your privacy

Your social worker’s notes are part of your child’s medical record, so other members of the St. Jude team can see them if necessary. Your social worker might also share information if:

  • The information is needed for legal reasons, such as a court order.
  • Someone says they might hurt themselves or another person.
  • You share information on abuse or possible abuse – Including abuse of a child, an older person, or someone with a disability.

Your social worker may also talk to St. Jude Security staff if needed. This is to keep you, your child, and other St. Jude families as safe as possible on campus and in St. Jude housing.


Please tell a Social Work staff member if you have questions about our services or how we keep your information private. You can call Social Work at 901-595-3670. 


This document is not intended to take the place of the care and attention of your personal physician or other professional medical services. Our aim is to promote active participation in your care and treatment by providing information and education. Questions about individual health concerns or specific treatment options should be discussed with your physician.

St. Jude complies with health care-related federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATTENTION: If you speak another language, assistance services, free of charge, are available to you. Call 1-866-278-5833 (TTY: 1-901-595-1040).

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-278-5833 (TTY: 1-901-595-1040).

تنبيه: إذا كنت تتحدث باللغة العربية فيمكنك الاستعانة بخدمات المساعدة اللغوية المتوفرة لك مجانا. .يرجى الاتصال بالرقم. 5833-278-866-1  (الهاتف النصي: 1040-595-901-1).