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Sickle cell patients newborn to 5 years, 11 months: Who to call? When to phone?


Call 911 if your child has a medical emergency and needs help right away.

Who to call?

Use the information below to help you quickly reach a member of your child’s medical team.

Your child’s primary clinic is: H Clinic (Hematology)

Your child’s sickle cell nurse case manager’s phone number is:

  • Infant and Toddler Clinic (birth–5 years 11 months), 901-595-5692

Your child’s clinic (H clinic) phone number is 901-595-5041.

The main hospital number is 901-595-3300. If you are outside the Memphis area, dial toll-free 1-8662STJUDE (1-866-278-5833). You may call your child’s clinic phone number during regular operating hours. Call the main hospital telephone number anytime you cannot reach your child’s primary clinic. You may request help from the doctor on call.

When to phone?

A St. Jude staff member is always here to help you with a problem, question, or urgent need. You may be asked to give these important facts:

  • Your child’s sickle cell type  _______________________
  • Your child’s MRN number  ________________________

For pain episodes, your child should drink extra liquids, use heat packs or warm towels, and take prescribed pain medicines. If your child is still in pain after trying this, please call your nurse case manager. After hours, call the main hospital number and ask to speak to the hematologist (hee mah TOL oh jist) on call.

Watch for fever in your child. Any fever of 99.4 degrees F or greater when taken under the arm is a medical emergency. Any fever of 100.4 degrees F or greater when taken orally or rectally is a medical emergency. If your child has a fever, call the clinic at 901-595-5041 right away. A single dose of acetaminophen (Tylenol®) may be given before your child receives routine immunizations. If your child develops a fever, do not use medicines that will lower the fever, such as ibuprofen (Motrin®, Advil®) or acetaminophen (Tylenol®).

If your child develops a fever after 5 p.m. or on weekends, call the St. Jude operator at 901-595-3300 and ask to speak with the hematologist on call. If there is a delay in speaking with someone from St. Jude, seek urgent care at either a local doctor's office or local emergency department.

You should always call your child’s nurse case manager and let them know if you take your child to a local hospital or doctor for any unplanned or urgent medical treatment.

If the doctor at another hospital needs to talk to the hematology team, call the clinic at 901-595-5041. If you are calling after regular hospital hours, dial 901-595-3300 and ask for the hematologist on call. If you are outside the Memphis area, dial toll-free 1-866-2STJUDE (1-866-278-5833).

Your child’s next H Clinic appointment_____________________________________________


This document is not intended to take the place of the care and attention of your personal physician or other professional medical services. Our aim is to promote active participation in your care and treatment by providing information and education. Questions about individual health concerns or specific treatment options should be discussed with your physician.

St. Jude complies with health care-related federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATTENTION: If you speak another language, assistance services, free of charge, are available to you. Call 1-866-278-5833 (TTY: 1-901-595-1040).

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-278-5833 (TTY: 1-901-595-1040).

تنبيه: إذا كنت تتحدث باللغة العربية فيمكنك الاستعانة بخدمات المساعدة اللغوية المتوفرة لك مجانا. .يرجى الاتصال بالرقم. 5833-278-866-1  (الهاتف النصي: 1040-595-901-1).