St. Jude staff members know there are many events during treatment that patients and their caregivers may wish to photograph, videotape, stream, or audiotape. In the information below, we will call it “record” or “recording.” To protect the health, safety, and privacy of you, your child, staff, and all St. Jude patients, please follow the hospital’s guidelines for recording by patients and caregivers. These rules are in place to ensure the best environment for patient care.
When can I and when can’t I record?
- Patients and caregivers may not record any medical care being given to the patient because it may interfere with the safety and health of you, your child, or staff. Also, staff have the right to refuse to be in any recording, and they are not allowed to take part in recorded interviews about a patient’s care or treatment. Patients and caregivers should always ask before making any recording.
- Important events occur during treatment that you may want to celebrate and share. The following events may be recorded:
- First and last day of chemotherapy (after chemo has been given)
- Special patient events (such as Halloween or graduation days)
- St. Jude staff members and volunteers may not, even at a patient’s or family member’s request, use any device to record medical care being given to a patient.
- If you or your child has a medical or communication need that requires recorded information, St. Jude can help you record that information or get it in a form that is easy to use. This ensures that communications with those who have disabilities are as useful as communications with other people. We want to make sure that patients and caregivers with impaired sensory, manual, or speaking skills have an equal chance to take part in St. Jude services, activities, and programs.
- Patients and their caregivers may take photos and make recordings of themselves or their children while at St. Jude. However, you must always respect the privacy of other patients, their family members, St. Jude staff members, and volunteers. Do not take photos or recordings of anyone without their permission.
- St. Jude staff members may ask you or your family members to delete your recordings or take other actions if they believe the recordings would affect patient care or someone’s privacy. Please agree to these requests.
If you have a question about these rules, ask a St. Jude staff member. You can also email your question to the Patient and Family Experience Office at email@example.com.
If you would like other memory making ideas, talk to a child life specialist or call Child Life at 901-595-3020.
This document is not intended to take the place of the care and attention of your personal physician or other professional medical services. Our aim is to promote active participation in your care and treatment by providing information and education. Questions about individual health concerns or specific treatment options should be discussed with your physician.
St. Jude complies with health care-related federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
ATTENTION: If you speak another language, assistance services, free of charge, are available to you. Call 1-866-278-5833 (TTY: 1-901-595-1040).
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-278-5833 (TTY: 1-901-595-1040).
تنبيه: إذا كنت تتحدث باللغة العربية فيمكنك الاستعانة بخدمات المساعدة اللغوية المتوفرة لك مجانا. .يرجى الاتصال بالرقم. 5833-278-866-1 (الهاتف النصي: 1040-595-901-1).