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Refilling a medicine


Your child might take some medicines for several weeks, months, or more. If so, the doctor might let the pharmacy give you a new supply of medicine at a certain time, such as every month. This is called a “refill.”

How to tell if your child has refills

To check if your child’s medicine allows refills, look at the most recent medicine bottle. This is usually the bottle you are using now. Refills are listed in the bottom left corner of the prescription label. The picture below shows you all the parts of a prescription label, including the number of refills at the bottom left corner. The prescription in the picture has 3 refills left.

Medicine label

How to get a refill

If the prescription label says you have refills, call the St. Jude Pharmacy at 901-595-4166 or toll-free 1-866-820-2442. You will need to tell the pharmacy:

  • Your child’s name and St. Jude medical record number, or MRN.
  • The name of the drug or the prescription number.
  • If you will pick up the refill or want it mailed to your home. Please give us your current address and allow 5 business days if you want us to mail it.
  • A phone number where we can reach you with any questions.
  • An email address if you want FedEx to send information about your delivery.

Prescriptions you do not pick up within 7 days will go back to the pharmacy’s stock. This means you will need to ask for a refill again.

If you do not have refills

If your prescription label says you do not have refills, please call your child’s clinic. They can send a new prescription to the pharmacy. Let them know how many doses of medicine you have left and if you need a refill right away. Please allow up to one (1) business day for the clinic staff to send in a new prescription.

If you do not know the number to your clinic, call the main St. Jude number, 901-595-3300, and ask the operator to transfer your call to the clinic.


If you have questions or concerns about refilling a medicine prescription, please talk to the Pharmacy staff. If you are in the local area, call 901-595-4166. If you are outside the Memphis area, dial toll-free 1-866-820-2442.


This document is not intended to take the place of the care and attention of your personal physician or other professional medical services. Our aim is to promote active participation in your care and treatment by providing information and education. Questions about individual health concerns or specific treatment options should be discussed with your physician.

St. Jude complies with health care-related federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATTENTION: If you speak another language, assistance services, free of charge, are available to you. Call 1-866-278-5833 (TTY: 1-901-595-1040).

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-278-5833 (TTY: 1-901-595-1040).

تنبيه: إذا كنت تتحدث باللغة العربية فيمكنك الاستعانة بخدمات المساعدة اللغوية المتوفرة لك مجانا. .يرجى الاتصال بالرقم. 5833-278-866-1  (الهاتف النصي: 1040-595-901-1).