FAQ
General Questions
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To delete your account contact Donor Services at (800) 822-6344 or donors@stjude.org
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If you’d like a copy of your annual donation statement for tax filing you can request one with our form.
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An employer match is when a person donates to a nonprofit organization and their employer donates an equal or greater amount to the same nonprofit. Add your employer to your Personal Information page, and we’ll let you know if your company offers matching gifts.
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Step 1: Add your employer to your Personal Information page.
Step 2: Click “Activate Your Company Match” (If you do not see this button your employer may not provide matching gifts, and we encourage you to inquire with them directly.)
Step 3: Retype your employer into the employer match form in which you get directed.
Step 4: Follow the instructions on the page to submit your matching gift form with your employer.
Monthly Gift Questions
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You can update your monthly gift anytime from the Manage My Gifts page.
- Go to the Monthly Gift Details section.
- From there, you can:
- Change your gift amount.
- Update your withdrawal date.
- Edit your payment method.
- Pause or cancel your gift.
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View your last 12 transactions by selecting Show Transaction History on the Manage My Gifts page. For details on donations and volunteering from the past two years, go to the Activity page.
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Your e-statement will arrive by email on the 6th of each month.