Effective February 4, 2020
U.S. Privacy Notice
Information We Collect
Donation or Purchase Information. When you donate, register, or purchase items from the Site, we collect personal information you provide, such as your name, address, telephone number, email address, shipping address, transaction history, and payment information. If you dedicate your donation through a memorial or honor donation and request a memorial or honor donation notice be sent, or send a gift to someone, we will collect the recipient’s information, including the recipient’s name, address, telephone number, and email address. We may collect your contact information if you request a paper copy of the St. Jude Gift Shop Catalog. We may also collect additional information about you from other sources and combine it with information you voluntarily provide to us.
Email Address. We collect and store your email address if you contact us directly via email or if you provide your email address to us through the Site. If you opt out of future messaging, we will store your name and email address for the purpose of maintaining a “do not contact” list.
Survey Information. We may occasionally conduct voluntary surveys on the Site. If you choose to take one of our voluntary surveys, we may collect information related to you and your responses.
How We Use and Share Information
We may use the information you provide for any lawful purpose, including the following:
- To communicate with you, including to share information about services or products you have requested, to request donations, or to inform you of promotional offers that may be of interest;
- To process your donations and orders, including to notify you of your order status, provide a receipt, and ship your products;
- To improve and personalize the Site, including to improve and personalize the performance, content, and layout of our web pages;
- To help us engage with persons who may wish to donate to ALSAC;
- To protect the rights of ALSAC or others;
- To comply with the law and to maintain the security of our Sites; and/or
- As otherwise disclosed at the time of collection or use.
We do not rent, share or sell your personal information to outside marketers. We may share personal information with service providers, such as marketing firms, print, shipping and/or fulfillment vendors, technology providers, and credit card processors, which may use or disclose the information solely to perform services on our behalf or to comply with the law. We may also share your information between ALSAC and St. Jude. We may share your information when required by law, including pursuant to a subpoena, court order, governmental inquiry, or other legal process or as necessary to protect our rights, users, donors and services. We may share information that has been de-identified or aggregated, or any other technical information, without limitation.
We care about the security of your transactions and apply commercially reasonable practices and technologies to safeguard your information. We employ appropriate security protocols to help protect your personally identifiable information from unauthorized access by users inside and outside the organization. Such physical, electronic and administrative security safeguards are implemented based on the sensitivity of the personal information collected. Online shopping transactions and donations are processed using a secure server, and the personal information you provide to us through the use of the Site is transmitted using Secure Socket Layer (SSL) encryption. Additionally, we use encryption, firewalls, security monitoring and access controls to help us protect against unauthorized access. We periodically test our security procedures and personnel to ensure personnel and technical compliance. To the extent we transfer any personal information to third parties, we use commercially reasonable efforts to assure that such third parties to whom we may transfer any such information have knowledge of this Privacy Notice and provide sufficient protection of such personal information. However, no method of transmission over the Internet, or method of electronic storage, is absolutely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.
We may use third parties (e.g., ad networks and ad servers) to deliver relevant content and advertising (including ads for St. Jude) on the Site, as well as on other websites you visit and other applications you use. These third parties may place or access cookies or other tracking technologies on your device to collect information about your use of the Site and other sites and apps over time and across devices you use in order to serve these tailored advertisements.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Site, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
The Site provides links to third-party websites or apps, including our social media pages. We do not control the privacy and security practices of sites not owned by ALSAC. You should review the privacy notices of other websites or apps that you use to learn about their data practices.
This Site may also include integrated social media tools or “plug-ins”, such as social networking, photo sharing, and video streaming tools offered by third parties. If you use these tools to share personal information or you otherwise interact with social media features on the Site, those social media companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public. Your interactions with third-party social media companies and the use of their features are governed by the privacy policies of the social media companies that provide those features. We encourage you to carefully read the privacy notices of any social media accounts you create and use.
Changes to our Privacy Notice
Any changes to our Privacy Notice will be posted on this page. Any changes will become effective when posted unless indicated otherwise. We encourage you to visit this page periodically to learn of updates.
To request that ALSAC discontinue contact with you, please contact us at:
Attn: Donor Services
501 St. Jude Place
Memphis, TN 38105
The quickest means of unsubscribing from electronic communications is through the Email Management Center or by using the unsubscribe function on the eNewsletter you are receiving.
If you have any questions about this Privacy Notice, please contact us at:
501 St. Jude Place
Memphis, TN 38105
If you have questions about an order with the Gift Shop, please contact us at:
St. Jude Gift Shop