Kathryn Berry-Carter, CAVS
- Director of Family, Guest and Volunteer Services
Kathryn Berry-Carter has been at St. Jude since 2000. She first served as the Director of Volunteer Services before transitioning to Patient and Family-Centered Care (PFCC) and Guest/Concierge Services.
As the Director of Family, Guest and Volunteer Services, Berry-Carter uses caregiver and patient stories and suggestions to shape future policies and practices. Berry-Carter highlights the incredible contributions our volunteers by aligning their work to the hospital's mission and values. Working with Guest and Concierge Services, Berry-Carter guarantees that our patient families have access to the things that make life easier like arranging for food delivery and helpers to run errands and pick up groceries.
“Volunteers bring a sense of positivity, encouragement, hope and fun in what is otherwise a clinical environment," Berry-Carter says. "Our patient and parent advisers use their first-hand knowledge from their time at St. Jude to improve patient quality and safety, support other families on their journey, collaborate with and educate staff, and ensure that new initiatives positively complement the patient experience.”