St. Jude Information Services provides these tools to enable remote access to important applications and services. For assistance with access, please contact the IS Service Desk using ServiceNow or by dialing (901) 595-2000.
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You can connect to key applications directly from your laptop using your Microsoft login. This does not require a VPN connection or being on a St. Jude device.
How to log in
Username: St. Jude username@stjude.org - e.g., jsmith14@stjude.org,
plus St. Jude password-
Microsoft Office 365
The Office 365 suite includes Word, Excel, PowerPoint, Outlook, Teams, OneDrive and more.
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MyApps.Stjude.org
Secure access to selected web applications
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Digital Workspace
Provides end users with access to the software applications and data needed to perform their job function from any off-campus location using any device with a browser and internet access.
Username: St. Jude username - e.g., jsmith14, plus St. Jude password
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Citrix Application Portal
Secure access to selected desktop applications, including MILLI and Clinical Desktop, and Lawson (Enterprise System).
NOTE: You may need a VPN connection to get to applications not available through the access points listed above.
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Stay connected to St. Jude and communicate with your coworkers from your mobile device by downloading the following apps:
App Store (iPhone)
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JIRA
Get project updates and assign tasks to your team.
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LiveSafe
Get direct and discreet communication with St. Jude safety officials.
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Microsoft Whiteboard
Whiteboard gives teams a freeform, intelligent canvas for real-time ideation, creation, and collaboration.
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OneDrive
Get to and share your documents, photos, and other files from your iOS device, computer (PC or Mac), and any other devices you use.
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Outlook
Connect with your St. Jude email, calendar, files, and more.
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ServiceNow
Create requests and get your tasks on the go.
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Teams
Microsoft Teams is your hub for teamwork in Office 365. All your team conversations, files, meetings, and apps live together in a single shared workspace.
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WebEx
Join any web conference from your device.
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Yammer
Connect with your peers, discover groups and topics, and engage in organization-wide communities.
Google Play (Android)
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JIRA
Get project updates and assign tasks to your team.
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LiveSafe
Get direct and discreet communication with St. Jude safety officials.
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OneDrive
Get to and share your documents, photos, and other files from your iOS device, computer (PC or Mac), and any other devices you use.
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Outlook
Connect with your St. Jude email, calendar, files, and more.
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ServiceNow
Create requests and get your tasks on the go.
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Teams
Microsoft Teams is your hub for teamwork in Office 365. All your team conversations, files, meetings, and apps live together in a single shared workspace.
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WebEx
Join any web conference from your device.
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Yammer
Connect with your peers, discover groups and topics, and engage in organization-wide communities.
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Teams supports real-time online collaboration with other St. Jude employees. Teams Meetings and Calls help coworkers stay connected whether working remotely or in the office. Open O365 or download the Teams mobile application.
Meetings involving St. Jude employees and non-St. Jude employees can be scheduled and held remotely using Webex. The St. Jude system has capacity for 4,200 concurrent people scheduling meetings with up 1,000 people per call. Directions for hosting a Webex meeting.
Webex is automatically available on your St. Jude issued device. To add this application to your personal laptop or desktop, use this link: Download Webex Meetings for your personal computer.
Webex Meetings Video Tutorials
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Schedule a Meeting
Learn how to create a scheduled meeting in Webex.
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Make Changes to a Scheduled Meeting
In this tutorial, we look at how to make changes to a scheduled meeting in Webex.
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Start and Host Meetings
Learn how to start and host meetings in Webex.
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Access Recordings
Learn how to access your Webex recorded meetings to download or share.
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Assign an alternate Webex host
Learn how to assign an alternate host for your meeting. Alternate hosts can start, manage, and record meetings.
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Assign an alternate host to an Outlook meeting
Learn how to assign an alternate host for your Webex meetings created in Outlook. Alternate hosts can start, manage, and record meetings.
Teams Meetings Video Tutorials
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Schedule and Join a Meeting
Learn how to schedule and join a meeting in Teams.
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Host and Participate in Meetings
Learn how to host and participate in a Teams meeting.
For more helpful videos, see the Video Tutorials section.
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Checklist for working remotely
- Make sure you have your laptop and the power cord for the laptop
- Bookmark myapps.stjude.org for easy access to St. Jude systems
- Verify access to Office 365 applications (Outlook email, Teams, OneDrive) and others that you use regularly (click on the tile for the application in myapps.stjude.org)
- Activate and test your Webex account by logging into stjude.webex.com. Always add a Webex meeting to your Outlook meeting requests.
- Agree on a primary mode of communication with your manager and coworkers
- Verify your contact information in the PhoneBook is up-to-date, including personal cell phone (this can be hidden)
- Request Cisco Jabber via ServiceNow to bring your desk phone to your computer. The app allows you to place and receive calls on your St. Jude laptop.
- Explore these Remote Work Resources, including articles and links to videos to help you navigate the world of working from home.
General Instructions & Troubleshooting
Office 365 Instructions
Teams Meeting Instructions
Webex Meeting Instructions
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You may be using the same computer you were using on the St. Jude campus, but the network path between your computer and the applications you want to use is very different. The Test My Speed service allows you to test your network connection between your computer and the St. Jude campus.
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Getting to Email
In this session we look at how you can get to your email anytime, anywhere and on any device.
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MyApps
Learn how to connect to key applications directly from any device.
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Remote Access
Learn about technology resources and services to keep you connected to St. Jude while working off campus.
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TimeOff
Learn to use the TimeOff application to request time away from work using our special COVID19 request codes.
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Microsoft Whiteboard
Whiteboard gives teams a freeform, intelligent canvas for real-time ideation, creation, and collaboration.
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Feature Fridays
Join Information Services as we explore different features of Office 365.
Teams Meetings
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Schedule and Join a Meeting
Learn how to schedule and join a meeting in Teams.
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Host and Participate in Meetings
Learn how to host and participate in a Teams meeting.
Webex Meetings
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Schedule a Meeting
Learn how to create a scheduled meeting in Webex.
-
Make Changes to a Scheduled Meeting
In this tutorial, we look at how to make changes to a scheduled meeting in Webex.
-
Start and Host Meetings
Learn how to start and host meetings in Webex.
-
Access Recordings
Learn how to access your Webex recorded meetings to download or share.
-
Assign an alternate Webex host
Learn how to assign an alternate host for your meeting. Alternate hosts can start, manage, and record meetings.
-
Assign an alternate host to an Outlook meeting
Learn how to assign an alternate host for your Webex meetings created in Outlook. Alternate hosts can start, manage, and record meetings.
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