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myid.stjude.org

Frequently Asked Questions

 

MyID is a web-based identity self-service portal used to manage your St. Jude password and other related information. With it you have the ability to change your password wherever you may be … work, home, conference, etc. Learn more...click on a question below to find out the answer.

  1. MyID is an identity self-service portal that provides St. Jude staff a place to update information about themselves. The information that is entered and updated in this system can then be used to verify your identity, similar to the way your online banking website may ask for your username and password, and answer a question about yourself. This is called multi-factor.

    More of St. Jude’s systems and services are “in the cloud” meaning they are no longer physically located here on campus. These systems and services may house sensitive information about our patients, their families or even ourselves. To ensure that this data is secure, you may have to use multiple factors to login.

    These factors include:

    • Password
    • One time code by email
    • Text message to your mobile phone
    • Call to your desk phone
    • Call to your home phone
    • Call to your mobile phone
    • Knowledge based questions/answers
    • SecureAuth OTP mobile app
  2. Anytime you update your information in the Phonebook it is updated in Active Directory, which then updates the MyID portal.

  3. Some information, like office phone, is visible to everyone via the Global Address List in Outlook or in the Phonebook; however, mobile phone, home phone, other email and knowledge based questions will not be visible.

  4. Knowledge Based Questions, or KBQs, are just another way that we can verify who you say you are. The KBQs are not required for specific functions such as resetting your password; however, they are required in the case of a forgotten password or verifying your identity when calling the Help Desk. They can also come in handy if you do not have access to one of your other factors (cell phone, desk phone, home phone, etc.).

  5. You will need to answer five questions from the twelve possible. The fifth question and answer will be viewable by Help Desk staff as a challenge question. They will use this to validate your identity when calling them for password issues. When you select the Knowledge Based Questions as a login factor, you will be required to answer at least two of the four questions.

  6. Yes. The Knowledge Based Questions and answers are stored together and are encrypted so they are not visible by anyone with the exception of the challenge (last) question which will be used to identify you when calling the Help Desk.

  7. The SecureAuth OTP mobile app is an easy to use generator for One Time Passwords (OTP). The mobile app enables your phone, tablet, laptop or desktop to generate the one-time code required for systems that require two-factor authentication, while ensuring it meets top security standards.

  8. The SecureAuth OTP mobile app by design has extra security built-in. Some services may require the use of the SecureAuth OTP app because of the extra security it provides.

  9. You will need to install the mobile app on your devices from the app store. Open the app, when it prompts you for the server URL enter "auth.stjude.org" and then login using your St. Jude network username and password. You will be prompted to provide a second factor (call or text to your phone, Knowledge Based Question, etc.). You will then be prompted to set a four digit Personal PIN and confirm it. You will need to enter this PIN each time you use the app. The app will now start generating codes for you.

  10. Previously, the only way to reset your password was from your computer while here on campus or by calling the Help Desk. Now you can reset your password from anywhere; home, an off site conference, basically anywhere you are connected. If you are on campus, you can always still reset it from your computer using Ctrl + Alt + Delete. Or you may call the Help Desk, ext. 2000.

  11. To reset your password, open an Internet browser and in the address bar at the top type myid.stjude.org and press Enter. Enter your username and submit. Click the Password Reset link. When you arrive at the Password Reset page, login using your St. Jude network username and password. You will be prompted to provide a second factor (call or text to your phone, Knowledge Based Question, etc.). Once you complete the second factor you can enter your new password and click the Submit button. That’s it, you’re done! You can now start using your new St. Jude password.

  12. If you know your password is expired or receive a message that your password is expired via the Password Reset portal click on the Expired Password? link on the Password Reset portal or go directly to https://auth.stjude.org/secureauth32/. Enter your username, complete your second factor, and enter your old password and new password twice. You will receive a message when you password is successful changed.

  13. Forgot your password? No problem. Simply open an Internet browser and in the address bar at the top type myid.stjude. org and press Enter. Enter your username and submit. Click the Forgot Password link. You will be prompted to complete two steps to verify your identity. After completing the first factor (call to your phone, text message, etc.) you will need to complete a second factor such as a Knowledge Based Question or a code to your external email. Once that’s done, you are ready to change your password. Enter your new password and click Submit. Your password has been changed and you are ready to start using your new password.

  14. If your account is locked from too many failed attempts, you can unlock your account from the MyID site. Open an Internet browser and in the address bar type myid.stjude.org and press Enter. Enter your St. Jude username and click Submit. Select Account Unlock from the menu. Enter your St. Jude username. Once you complete the second factor (call or text to your phone, Knowledge Based Question, etc.) simply click unlock and you are done.

  15. For further assistance, please contact the Help Desk, ext. 2000 or 1-901-595-2000 from off campus.