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Outpatient cell phone paging


One of the most common experiences for St. Jude outpatients and their family members is being called to appointments and to the clinic for information, such as picking up schedules. To decrease overhead paging and provide families with more freedom and privacy, staff members will call parents on their personal cell phones (if they have them and want to use them for this purpose).

How it works

When you arrive for your outpatient visit, the Patient Registration staff will ask you to provide a cell phone number that will be used just for that day. The number will be entered in your child’s electronic patient chart. It could change at each visit, depending on which family member brings your child to the hospital each day. The clinic staff will use the cell phone number given that day to call you when they are ready to see your child. The number you provide for paging will only be used to call you and your child to appointments and for other appointment related issues. The cell phone number you provide for paging will not be used to update your family’s permanent contact information unless you request an update of that information.

Backup plan

If you do not have a cell phone or forget to bring one to your St. Jude visit, the staff will use the overhead paging system. Also, you can choose not to use your cell phone for this purpose, and the registration staff will note this in your child’s chart. In this case, the clinics will continue to use the overhead paging system to call your child to appointments.

Other cell phone concerns

Keep in mind: You should always turn off your cell phone in two areas – the ICU patient rooms and Surgery suites on the Patient Care Center (PCC) third floor. You can use your phone in other areas of this floor.

There are a few places on the hospital campus where cell phone signals can be weak, such as the PCC plaza level and in some remote locations of other buildings. If the clinic calls and the cell phone is busy or you do not answer, they will use the overhead paging system to call your child’s name. Missed calls to your phone will show the main hospital phone number and not the clinic’s extension. For this reason the staff will leave a voice mail message, if your phone has this service, to let you know who the missed call was from and the purpose of the call.

If you have questions about St. Jude using your cell phone to contact you for your child’s appointments, please talk to the staff in Patient Registration or in your child’s primary clinic.


This document is not intended to take the place of the care and attention of your personal physician or other professional medical services. Our aim is to promote active participation in your care and treatment by providing information and education. Questions about individual health concerns or specific treatment options should be discussed with your physician.

St. Jude complies with health care-related federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

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