If your child is a new St. Jude patient, you probably have many questions. The St. Jude staff is here to guide you through this experience and help you feel as comfortable as possible.
Read the tips below for when your child is treated at St. Jude, but does not stay in the hospital overnight. The medical name for this type of treatment is “outpatient care.” You can use these tips when your child gets outpatient care and you need basic information fast.
Parking at St. Jude
Valet parking is available Monday through Friday from 6:30 a.m. to 6:30 p.m. in the Chili’s Care Center circular drive. This is free for all St. Jude families.
If you plan to park on the St. Jude campus, you may get a parking tag from Security at the front desk of the Patient Care Center. The tag allows you to drive through the St. Jude front gate without stopping each time and to park in the St. Jude parking lot or garage. Your tag is valid for 6 months. Be sure you have your license plate number with you when you get your tag.
Shuttle bus from St. Jude housing
Shuttle buses run to and from St. Jude every 30 minutes from the Ronald McDonald House, Target House, and Tri Delta Place. If you are staying there, you can ride a shuttle bus. You can get a shuttle bus schedule at the Guest Services desk in the Patient Care Center lobby and at the front desk at each of the housing facilities.
What to do first each day
- Always start your day by getting a new patient ID armband in Patient Registration. There are registration areas in the Patient Care Center, Chili’s Care Center, and Kmart St. Jude Life buildings. Your child needs a new armband before being seen each day.
- Go to the clinic check-in desk for each appointment. Give the staff your child’s medical record number. This lets them know that your child is ready for the appointment. If your child has not been seen by 30 minutes after your appointment time, check with the clinic staff to see how much longer the wait will be.
This procedure works for all St. Jude clinics except Assessment and Triage. Once the ID armband is given at Patient Registration, your child’s name is automatically sent to Assessment and Triage. Then the staff are told you are waiting for the Assessment and Triage appointment.
Where does my child get care?
Your child has a main clinic, also called a “primary” clinic. The staff in this clinic takes care of your needs during regular clinic hours, Monday through Friday from 8 a.m. to 5 p.m. We encourage you to call your child’s primary clinic during these hours for needs or concerns.
The Medicine Room is open 24 hours a day, 7 days a week for urgent needs that occur outside of regular clinic hours. The Medicine Room is also open on weekends and holidays.
If your child needs care after regular hours and does not have an appointment scheduled in the Medicine Room, please call 901-595-3300 before you come to St. Jude and ask for the Medicine Room. The staff needs to know you are coming so they can be ready for your child.
Can I check my child’s information online?
Yes, you can. Ask a staff member in Patient Registration to help you sign up for My St. Jude or go online to www.stjude.org/mystjude. My St. Jude is a secure website you can use to:
- Check your child’s appointment schedule and send the scheduler a message,
- See certain test results,
- See the list of your child’s allergies and health problems, and
- Check and update personal information, such as your address.
You do not have to sign up for a My St. Jude account. Your child will get the same care whether or not you sign up.
My St. Jude is secure, so your child’s information is protected. Never use My St. Jude for urgent questions or problems. It is not for emergencies, so your child might not get help in time.
What if my child needs a wheelchair?
Wagons and wheelchairs are available in the front lobby of the Patient Care Center and the Chili’s Care Center. Be sure to choose one that has “ready to roll” tape across it. This means it was cleaned since the last child used it. This is important to help keep your child healthy.
Do the rest rooms have changing tables? Is there a changing table for older teens and adults?
Changing tables are offered in both men’s and women’s restrooms by the St. Jude Gift Shop on the first floor of the Patient Care Center and in those restrooms next to patient waiting areas for the clinics.
A changing table for older teens and adults is offered in one of the family restrooms, located on the hall between the Chili’s Care Center and the Kay Kafe lobby. It is room number I1101. This changing table includes a safety rail and can support up to 440 pounds. You can adjust the table height using the remote control.
Meal cards and vouchers
- You can get a snack bag voucher from Patient Services Monday through Friday, from 7 a.m. to 5 p.m. Use the voucher to pick up your child’s snack bag in the Kay Kafe.
- If you are staying at Tri Delta Place, you will have a meal card to use in the Kay Kafe each day. Tri Delta Place also offers a free continental breakfast each morning. Community groups bring dinner to Tri Delta Place on certain nights, and these dinners are free for patients and families. You can find a calendar of events, including dinners, at the Tri Delta Place front desk.
- If you stay at Target House or the Ronald McDonald House, you get a grocery store gift card for groceries each week. You can pick up your card in Patient Services. St. Jude has shuttle buses to take you to a grocery store and bring you back.
Mail and packages
You and your child might get mail and packages while your child is at St. Jude. You can pick up your mail in Patient Services Monday through Friday from 7 a.m. to 6 p.m.
Where can I charge my cell phone?
Cell phone charging areas, with USB ports, are located in most waiting areas throughout the outpatient areas. If you need a new charging cord, you can buy one in the hospital gift shop, located in the Patient Care Center lobby.
Where can I use a computer, send a fax, or have a letter notarized?
The Linda R. Hajar Family Resource Center on the 2nd floor of the Patient Care Center is open 24 hours a day. It offers free library and business services for St. Jude families. The resource center has 8 computers, a printer, copier, and a fax machine. You can use all these for free. It also provides notary services. Resource center staff are usually there Monday through Friday from 8 a.m. to 4:30 p.m. to help you. At other times, the resource center is self-serve.
What to do at the end of each day
To get the latest schedule for your child’s next visit:
- You can ask the patient representative in your child’s primary clinic to print a copy of the new schedule, or
- You can call the patient schedulers at 901-595-6146 or visit the Patient Scheduling office on the Patient Care Center third floor.
Schedules can change quickly, so using the My St. Jude app can help you keep track of appointments.
If you have questions, you can ask your child’s doctor, nurse, social worker, nurse scheduler, Child Life specialist, or other St. Jude staff member. We are happy to help you and answer any questions you have.
This document is not intended to take the place of the care and attention of your personal physician or other professional medical services. Our aim is to promote active participation in your care and treatment by providing information and education. Questions about individual health concerns or specific treatment options should be discussed with your physician.
St. Jude complies with health care-related federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
ATTENTION: If you speak another language, assistance services, free of charge, are available to you. Call 1-866-278-5833 (TTY: 1-901-595-1040).
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-278-5833 (TTY: 1-901-595-1040).
تنبيه: إذا كنت تتحدث باللغة العربية فيمكنك الاستعانة بخدمات المساعدة اللغوية المتوفرة لك مجانا. .يرجى الاتصال بالرقم. 5833-278-866-1 (الهاتف النصي: 1040-595-901-1).