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Our St. Jude Patient App

Our St. Jude is a digital app for patients and families at St. Jude Children’s Research Hospital. Users can download and use the app to: 

  • Track clinical appointments 
  • Stay up to date on campus events 
  • Access educational materials 
  • Get notifications on travel and housing reservations 
  • Book a salon appointment  

Learn how the Our St. Jude app and St. Jude MyChart work together to bring you the best experience.

 

Use Our St. Jude along with MyChart

St. Jude MyChart is the hospital’s patient portal. Patients and caregivers should use both the St. Jude MyChart and Our St. Jude apps for the best experience. 

  • Our St. Jude helps you with day-to-day life at the hospital. 
  • St. Jude MyChart is the patient portal for EPIC. It gives you access to your child’s health information. 

Our St. Jude features

When you open the Our St. Jude app, you will get a quick glance at what is on your calendar. You will also get the latest news from St. Jude.

Calendar

Use the Calendar to see your:

  • Appointments 
  • Flights 
  • Scheduled shuttle rides 
  • Housing reservations 
  • Social events 

The calendar has a weekly and a monthly view. Use the filters to see specific event types. Click on the cards to view details about each event. 

The My Events section includes your appointments, flight days, and the first day of your housing reservation. You can add social events to your My Events by clicking Add to My Events from a social event card. Once added to your My Events, you will get reminders about the social event. The event will display on your Home page when it is the next item on your calendar. 

Every event on the app lists the time in the time zone for that event. For example, if the event occurs on the St. Jude campus, then the time listed for the event is Memphis time, which is Central Time. E-visits are set at Memphis, Central Time. If your flight leaves out of Denver, Colorado, then the departure time is listed as Denver time, which is Mountain Time. Event times are shown in the time zone where the event takes place, not the time zone where you are viewing the app. 

Our St. Jude should show all appointments scheduled by St. Jude. If you think an appointment is missing, call St. Jude Patient Scheduling at 901-595-6146.

Maps

Maps gives you step-by-step walking directions at St. Jude. Make sure your location permissions are turned on to best use this feature.

Contacts

The app provides a directory to find frequently used numbers. It will also give you a quick way to see who is on your child’s care team. 

While at St. Jude, you will meet many people who help care for your child. You can search the directory and add these people to your care team. This may help you remember their name, face, and role. It also lets you learn a little bit about them. 

Menu

Use the menu to access:

  • Your profile
  • Family Commons
  • Feedback: Offers ways to share comments and suggestions
  • Food: Includes the week's Kay Kafe menu as well as what food trucks are on campus
  • Help and support
  • Housing
  • Shuttle Tracker
  • St. Jude MyChart
  • Resources
  • Travel

The Education, Together by St. Jude™ online resource, and Resources sections provide St. Jude content about important topics. Learn about diagnoses and treatment, support, clinical guidelines, campus life, and much more. 

You can also learn about ways to get involved through the Patient Family-Centered Care program.

Notification settings

You control what notifications you receive from Our St. Jude. To set your notifications, go to Menu and click the gear at the top right. Select Push Notifications and choose what type of notifications you want. By default, all notifications are set to “on.”

The following are notifications that you may see pop up on the app:

How to access the app

Our St. Jude app is offered only to St. Jude patients and their caregivers. 

You can download the Our St. Jude app through the Apple Store and Google Play.

To sign into the app, you must have a St. Jude MyChart account. Use your St. Jude MyChart username and password to sign into Our St. Jude.

If you do not have a MyChart account, there are 3 ways to sign up:

  • In person: You can sign up at Patient Registration or at the In the Know Desk at Family Commons.
  • By phone: Call 901-595-4636 Monday through Friday, 7 a.m. –7 p.m., or Saturday 8 a.m.–noon.
  • Online: Fill out this online form. A St. Jude staff member will contact you during regular business hours.

How to use St. Jude MyChart