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Benefits Resources

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Contact Phone Web Address Plan Numbers
Human Resources - Benefits (901) 595-4502

Medical Plan and Network Administrator
BlueCross BlueShield of Tennessee 1-888-796-0609 130449
For provider list, search the BlueCross site. Search “Blue Network P” for providers in Tennessee. Search “BlueCard PPO” for providers outside of Tennessee.
Dental Plan Administrator
Delta Dental of Tennessee 1-800-223-3104 4042
For provider list, search “Delta Dental Premier” or "Delta PPO."
Vision Plan Administrator
Superior Vision 1-800-507-3800 Grp# DM0301040001
For provider list, visit and click “Find an eye care professional,” Enter your location information, select  “Insurance Through Your Employer” option, pick your plan’s "Superior National" network from the drop-down list, choose your desired distance, and select the “Search” button.
Prescription Drug Plan Administrator
1-866-240-4916 STJUD
Hartford Employee Travel Assistance Program (International Emergency Medical Help Line)
The Hartford 1-800-243-6108   395118
St. Jude Retirement Plan Administrator
TIAA 1-800-842-2776  
Work / Life Balance, Tobacco Cessation, and Mental and Emotional Health Services
Resources for Living powered by Aetna 1-833-721-2318
Username: Stjude Password: livingwell
Employee Wellness Program
Living Well (901) 595-8048  
Group Legal Plan
MetLife Legal Plans 1-800-821-6400  
Aflac Supplemental Health and Life Insurance
Aflac 1-800-99-AFLAC  
Everest Estate and Funeral Planning Services
The Hartford 1-866-854-5429 EstateGuidance, WILLHLF Funeral Planning, HFEVLC
Long Term Care Insurance
Legacy Services 1-800-230-3398 ext. 101  
Emergency Evacuation Coverage from FrontierMEDEX
FrontierMEDEX 1-866-832-6930   ID# CHB-75;
GRP# 9906-70-56

In-network area urgent care and minor medical centers:

  • LeBonheur Urgent Care Center, 8071 Winchester, Memphis, TN 38125
  • LeBonheur Urgent Care Center, 8035 Club Parkway, Cordova, TN 38016
  • LeBonheur Urgent Care Center, 806 Estate Place, Memphis, TN 38120
  • LeBonheur Urgent Care Center, 5480 Goodman Road, Olive Branch, MS 38654
  • Methodist Health care Minor Medical Center, 8045 Club Parkway, Cordova, TN 38016
  • Methodist Health care Minor Medical Center, 8071 Winchester, Memphis, TN 38125
  • Methodist Healthcare Minor Medical Center, 1803 Union Avenue, Memphis, TN 38104 (evenings only)
  • Methodist Healthcare Minor Medical Center, 5480 Goodman Road, Olive Branch, MS 38654

Transparency in Coverage Machine-Readable Files

The Transparency in Coverage Final Rule requires we provide machine-readable files (MRFs) for commercial price information.

Health insurers must post on their websites certain health care price information in downloadable machine-readable files beginning July 1, 2022.  BCBST, our third-party administrator, uploaded machine-readable files to be sure we’re compliant with the requirement, including in-network negotiated rates and historical payment to out-of-network providers and their billed charges.

You can access the machine-readable files here.