Putting Quality into Life

This interaction is an integral part of a St. Jude effort to improve the quality of life for patients and their family members.

Integrating care

Justin Baker, MD, and his colleagues provide quality-of-life and palliative care services early in a child’s treatment journey.

“We focus on communicating, building relationships and continuing those relationships across various care environments,” says Baker, chief of the hospital’s Quality of Life and Palliative Care division.

Through clinical trials, consult services and cross-coordination of care, Baker’s team ensures that communication lines include the child’s primary care team as well as social workers, chaplains, child life specialists and other support staff.

The St. Jude program is one of only a few in the nation that provides services in a variety of health care settings: intensive care, inpatient, outpatient, patient housing and patients’ homes.

The division has also branched out to establish roots in the Memphis community, collaborating with local partners to form the Quality of Life for All Kids Program to serve the needs of children who are suffering from complex chronic conditions.

Families at the center

Baker stresses the importance of involving families in every aspect of the division’s work—from strategic planning to the Quality of Life consult service.

Recent parent recommendations have included the addition of a professional to provide support for surviving family members and hospital staff after the loss of a child.

As the hospital’s new bereavement coordinator, Nancy Noyes personally relates to family members grieving the loss of a child. Her son, Matt, a former St. Jude patient, died in 2008 after a six-year battle with a brain tumor. Noyes brings to her position an extensive background in pediatric oncology, research, and child and adolescent psychiatry.

A new steering committee consisting of parents and St. Jude staff will train bereaved parents to serve as mentors and educators for other families and hospital staff. This committee will also help plan and develop the annual St. Jude Day of Remembrance event.

Furthering education

The team also works with other hospital programs on collaborative studies and has worked with the St. Jude International Outreach Program to educate staff at partner sites about quality-of-life issues.

Palliative care research

The division has introduced a number of clinical trials, many of which focus on how the service affects patient outcomes and how it is being received by patients and families.

The team has made significant discoveries and has won national research awards in such areas as:

• parent support,
• symptom management,
• informed consent and
• end-of-life decision making.

A global resource

Developing a comprehensive program that serves as a model for other quality-of-life and palliative care programs throughout the world is an ongoing process. As the division grows, its staff seeks new ways to integrate care while educating clinicians, working with families and studying the impact of these methods on the lives of patients.

“All of these efforts combine to help kids have good days,” Baker says. “Our goal is to become a worldwide resource in finding the best ways to make that happen.”

Abridged from Promise, Spring 2013

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