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Art by Cheech, sibling to St. Jude patient Vita

 

St. Jude Gifts That Give

Frequently Asked Questions

 
 

FAQs for the Merchant

  1. St. Jude Children’s Research Hospital is the non-profit hospital founded in 1957 by Danny Thomas to focus on the advancement of cures and means of prevention for pediatric catastrophic diseases through research and treatment. Consistent with the vision of founder, Danny Thomas, no child is denied treatment based on race, religion, or family’s inability to pay. St. Jude is leading the way the world understands, treats and defeats childhood cancer and other life-threatening diseases. And families never receive a bill from St. Jude because all a family should worry about is helping their child live. Learn more about the lifesaving mission of St. Jude at www.stjude.org.

  2. St. Jude Gifts That Give is an app technology solution that allows Shopify merchants to support St. Jude Children’s Research Hospital by providing an in-cart donation widget for shoppers to donate to St. Jude at check-out on the merchant’s site. 

  3. Donations made through the St. Jude Gifts That Give app are non-refundable.  If a donation error has occurred, please reach out to the support team at St. Jude Children's Research Hospital at Gifts That Give Support.

  4. The St. Jude Gifts That Give app makes it easy for merchants to raise funds for St. Jude online.  We require a credit card on file as a form of automated payment so that donations collected by merchants via donations made during the checkout process by consumers can be transferred to St. Jude.  The card on file will be charged on a weekly basis, thus eliminating the need for your business to set up a separate transfer of funds.

  5. To update your credit card on file, log into your store > Apps > Gifts That Give.                       

    If you have additional questions, please contact Gifts That Give Support.

  6. If the card fails at the time of installation, you will be unable to install until a valid credit card is entered. Should a payment fail to process at the time of billing, merchants will be notified and billed during the next cycle. 

  7. St. Jude will bill the credit card on file on a weekly basis for any donations collected over the previous 7 day period.

  8. At this time, the app is only available on the Shopify platform.

  9. Donations are tax-deductible to the extent permitted by law. Please consult your tax advisor for more information.

  10. No. The St. Jude Gifts That Give app is free for merchants to use.

  11. To ensure the donation product is removed:

    1. Log in to your store's back-end and select "Products"
    2. In the Filter Products box, type "St. Jude"
    3. Click on the St. Jude Donation product, scroll to the bottom of the product listing and click "Delete Product"
    Disable button on shopify store administrator dashboard
  12. No, this technology was built to raise funds and awareness solely for St. Jude Children’s Research Hospital.

  13. To discuss promotion of your support of St. Jude through St. Jude Gifts That Give app, please contact Gifts That Give Support.

  14. No, the donation product has been designed so that it does not affect shipping, taxes, or fees.

  15. No. The use of the St. Jude Gifts That Give app to collect customer donations does not expose the merchant to any Commercial Co-Venture (CCV) filings or paperwork.

  16. You will need to exclude the St. Jude donation product from any discounts offered in order to ensure the donation is not affected by discount codes.  For assistance doing this, feel free to reach out to Gifts That Give Support.

  17. Thank you for your suggestion. At this time, the round-up option is not available.

    • Boundless (Shopify Free)
    • Brooklyn (Shopify Free)
    • Debut (Shopify Free)
    • Express (Shopify Free)
    • Impulse (Shopify Paid)
    • Narrative (Shopify Free)
    • Minimal (Shopify Free)
    • Narrative (Shopify Free)
    • Parallax (Shopify Paid)
    • Simple (Shopify Free)
    • Streamline (Shopify Paid)
    • Venture (Shopify Free)

    In addition, the app is compatible with the following themes from a third-party developer:

    • Flex (Out of the Sandbox Paid)
    • Turbo-Portland (Out of the Sandbox Paid)

FAQs for the Customer

  1. St. Jude Children’s Research Hospital is the non-profit hospital founded in 1957 by Danny Thomas to focus on the advancement of cures and means of prevention for pediatric catastrophic diseases through research and treatment. Consistent with the vision of founder, Danny Thomas, no child is denied treatment based on race, religion, or family’s inability to pay.  St. Jude is leading the way the world understands, treats and defeats childhood cancer and other life-threatening diseases. And families never receive a bill from St. Jude because all a family should worry about is helping their child live. Learn more about the lifesaving mission of St. Jude at www.stjude.org.

  2. The receipt provided by the merchant at the time of purchase will itemize your donation to St. Jude.

  3. 100% of all donations made through the St. Jude Gifts that Give app comes directly to St. Jude Children's Research Hospital. 

  4. Donations are used to help St. Jude provide treatment, travel, housing and food to patients and their families - because all a family should worry about is helping their child live.

  5. Donations are deductible to the extent permitted by law. The receipt provided by the merchant at the time of purchase will suffice to itemize your donation to St. Jude.

  6. Thank you for your suggestion. Currently, the tool is not set up to dedicate your donation.

  7. If you have been charged in error, please reach out to Gifts That Gift Support with your order number and intended donation amount and we will assist you with the issue.  Otherwise, donations are non-refundable.

  8. At this time, we are not accepting in-kind gifts of donated items at St. Jude due to the pandemic in order to keep the patients and families we serve safe.

  9. If your employer matches donations, the donation made through this merchant may be eligible.  Every employer has their own set of rules and regulations.  For the most accurate information, please visit our St. Jude Workplace Giving page and use the search tool to see if your employer matches donations and learn what their parameters are.