Changing your password on multiple macOS computers

The first time you sign into a macOS or Windows computer, your St. Jude identity is used to create a local, mobile, or cached account. When it’s time to change your password, every computer where you have signed in with your St. Jude identity will have to be synced to match your new password.

 
 

How to change your password

Step 1 – Plan Ahead

  1. Information Services has optimized the password change process for our newest supported OSes. Make sure you run all your OS updates and upgrades before changing your password.
  2. Don’t let your password expire. You will have a better experience if you change your password BEFORE it expires.
  3. Work within your schedule and set aside enough time to visit each of your computers to ensure your password is or has synced immediately after you change it.
  4. Pick a primary computer. This is the device you consider to be the most vital to your productivity and will be where you perform the St. Jude Identity password change.
  5. Remember your old passwords, as they might be needed to sync your new password the first time.

Step 2 – Password Status

If your password is already expired or you have forgotten your password, go to https://myid.stjude.org. Use the Forgot/Expired link and follow the onscreen instructions. Once completed, skip to Step 4. 

Step 3 – Change Your Password

  1. On your primary computer, follow one of the KBs below to change your password.
    • My primary computer is Windows 10 or newer - if off campus, connect to VPN, press ctrl + alt + Del and select “Change a password” then follow the onscreen instructions.
    • My primary computer is macOS Big Sur (11.0) or newer
    • My primary computer is macOS Catalina (10.15.7) or older – You will need to upgrade your device to at least macOS Big Sur (11.0). Launch "Self-Service" and run the "macOS Big Sur In-Place Upgrade" job. If you do not see the upgrade job please reach out to the ServiceDesk. After the upgrade is completed follow the instructions for macOS Big Sur (11.0) or newer.

Step 4 – Sync

  1. On your additional computers, follow the KBs/instructions below in each scenario that is applicable to sync your password.

    • Windows – if off campus, connect to VPN, press ctrl + alt + Del and select “lock” then unlock with your new password.

    • macOS Big Sur (11.0) or newer – Click “Connect” in the Jamf Connect menu bar item and follow the onscreen instructions.

    • macOS Catalina (10.15.7) or older – You will need to upgrade your device to at least macOS Big Sur (11.0). Launch "Self-Service" and run the "macOS Big Sur In-Place Upgrade" job. If you do not see the upgrade job please reach out to the ServiceDesk. After the upgrade is completed follow the instructions for macOS Big Sur (11.0) or newer – Click “Connect” in the Jamf Connect menu bar item and follow the onscreen instructions.
 
 

Change or Reset Password macOS Big Sur and Newer

Introduction

On a Mac, you log in with a local account that is kept in sync with your St. Jude account through a menu bar application called Self Service+.

This local account allows you to log in, unlock, and decrypt your Mac. Whenever you change your St. Jude password, you must also update and sync it with Self Service+. This ensures you only need to remember one password across your St. Jude applications and devices.

Follow the steps below to successfully change and sync your password.

Instructions

1. Open Self Service+
You can open Self Service+ in one of two ways:

  • From the menu bar at the top of your screen (click the Self Service+ icon).
screenshot of change password menu
  • From the Applications folder on your Mac.
screenshot of Self Service+ app on Mac
  • Then click "Change Password"

2. Enter Your New Password

  • A password change window will appear.
Change password menu
  • Enter your new St. Jude password.
  • Re-enter it to verify.
  • Click "Submit."

3. Complete Security Confirmation

  • The password window will close, and a Security Information window will appear.
Security info menu
  • Click "Done."

4. Re-authenticate in Self Service+

  • A prompt will notify you that you must sign back in to complete the password change.
Prompt to sign in
  • Self Service+ will automatically launch.
Self Service+ Log in
  • Enter your new password, followed by your old local account password (to confirm the sync).
Re-enter new password

5. Sync Your Password

  • Click "Sync."
  • Your local Mac password is now updated and synced with your St. Jude account password.
 
 

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