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Parent Adviser Training & Support

We are so excited you are joining our volunteer team. As a caregiver of a St. Jude patient, you have knowledge to share and we look forward to partnering with you. Please watch the video below as Katie talks about what it means to become a parent adviser.

Patient family-centered care (PFCC) exists every day at St. Jude. It occurs with every patient and family interaction within the hospital. St. Jude focuses on PFCC by understanding the viewpoint of patients and families in every aspect of care.

About PFCC

Resources for you as an adviser

More resources

Below are resources to help you prepare for your adviser role. You may only need to use some of these resources to participate in your adviser role. If you are not sure which resources your need or have questions about the resources, don’t hesitate to reach out to us at

Prepare for meetings

Prepare for any meeting by reading this helpful guide:

How to Prepare for Meetings

Participate in meetings via Webex

Need to hop on a Webex meeting? These guides can help you participate to the fullest.

Log in to St. Jude email

Check out these documents if you are logging into your St. Jude email for the first time or need some help with your password. You can also call the St. Jude helpdesk at 901-595-2000.

Join Microsoft Teams

Some advisers may be asked to join Microsoft Teams. These documents can help you get started.