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Shuttle Schedule

St. Jude Children’s Research Hospital offers free shuttle services to our patients and their families so they can get to and from appointments. The shuttles run from the hospital to our patient lodging facilities. Shuttles also go to participating hotels upon request. 

Guidelines for shuttle use

Please follow these guidelines to make all riders safe and comfortable:

  • No smoking or vaping on shuttle buses.
  • No eating and drinking. Food and drink should be kept in sealed containers to prevent spills.
  • Seat belts must be worn at all times.
  • Children under 4 years old must ride in child-restraint seats. Children 4–8 years old who are less than 5 feet tall must ride in booster seats. Child safety seats are available on all shuttles.
  • Adults must ride with children who are younger than age 16.
  • Shuttle drivers provide rides only to patient lodging and the hospital.
  • If you call for a special pick-up, please meet the shuttle at the correct time and place.

Special transport requests

If a patient has urgent, acute needs after regular St. Jude hours, and requires an unscheduled visit, they should call the Infusion Center at 901-595-2441 before going there.

  • The Infusion Center will assess the patient’s needs.
    • If the patient is told to come to the Infusion Center, the nurse can set up transportation for the patient.
    • After hours, patients who do not have an emergency can also call Transportation Dispatch, 901-595-4856, for transportation.
  • If the situation is an emergency, the Infusion Center may advise that a patient go directly to a local hospital emergency room.
    • Note that St. Jude does not have an emergency room.
    • Patients should arrange their transportation to the emergency room themselves or call 911.

If your child is in isolation, do not take the regular St. Jude shuttles. Please schedule your shuttle ride with Patient Services at 901-595-4501. 

Shuttle schedules 

The shuttle schedules, including pick up and drop off locations, are listed below.

The shuttle schedules are also available from:  

  • Our St. Jude Patient app 
  • The Guest Services desk in the Patient Care Center (PCC) lobby 
  • The front desk of the housing facilities

To request a shuttle ride to participating hotels, call Transportation Dispatch at 901-595-4856.

Weekday Schedule

Parking Lots A,B,C, and Barry have a constant rotation Monday through Friday from 5:30 a.m. to 7:00 p.m. All shuttles go on call at 7:00 p.m.

Saturday, Sunday, and holidays

 All shuttles go on-call at 4:00 p.m.

Learn more 

Information about shuttle service to Walmart, Kroger, and Target is available at patient housing facilities.

BEST Concierge Service operates:

  • Monday through Friday, 8 a.m.–7 p.m. 
  • Saturday and Sunday, 9 a.m.–5:30 p.m.

To reach the BEST Concierge Service, call 901-595-4000, or email You can also stop by the Guest Services desk in the Patient Care Center lobby or Chili’s Care Center lobby. 

Patient Services operates: 

  • Monday through Thursday, 7 a.m.–9 p.m. 
  • Friday, 7 a.m.–6 p.m.
  • Sunday, 5–9 p.m.
  • Closed on Saturdays and holidays 

To reach Patient Services in Memphis, call 901-595-4501. If you are outside Memphis, call toll-free 1-866-278-5833, extension 4501.