Infusion Center

When you arrive at the hospital, stop in Patient Registration to get your child’s ID armband and schedule. If the schedule has a Pre-Clinic Assessment visit, your child’s first visit will be there to have vitals and lab draws if any have been ordered by your doctor. If you do not have a Pre-Clinic Assessment visit planned, go to the patient representative at your next scheduled location.

During visits in your child’s primary clinic, the doctor will write the order for any medicine your child will get in the Infusion Center.

After you leave the clinic, staff will process the doctor’s order. Please check in with the patient representative just outside the Infusion Center. This lets the staff know that your child is waiting to be seen. Because of limited space and privacy needs, please stay in the waiting area until your child is called to clinic.

The doctor’s order first goes to the Pharmacy. The Pharmacy makes the medicine and delivers it to the Infusion Center. Two registered nurses check the medicine to make sure it is what the doctor ordered. Then, staff will call your child to the Infusion Center. If delays occur in any part of this process, your child might be called to the Infusion Center later than planned.

If you need to come to the Infusion Center before your child is called, please stop at the front desk in the Infusion Center. The patient representative will be glad to help. If there is a problem during the day, ask for the clinical staff leader. A nursing coordinator is also in the hospital at all times to help you.

When the clinics close at 5 p.m., patients visit the Infusion Center for unplanned visits such as for central line problems, fever, or illness.

After 5 p.m., you begin your hospital visits in Patient Registration. After 10 p.m., the Infusion Center staff registers your child.

After registering, take your child to Pre-Clinic Assessment. After 5:30 p.m., the Infusion Center staff will assess your child.

The patient representative’s desk is not staffed on weeknights, so after your child has been assessed go directly to the Infusion Center. You might be asked to wait in the lobby after check-in. Infusion Center staff will let you know when they are ready for your child.

Your first stop is Patient Registration for your child’s ID armband. Then, the staff direct you to either Pre-Clinic Assessment or the Infusion Center for vital signs and to have samples taken for lab tests. If you need to schedule follow-up visits, a nurse scheduler is in the Infusion Center on weekends from 7 a.m.–7 p.m.