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Quality & Patient Safety

At St. Jude, our partnership with patients and families helps create a culture of safety and quality. Every member of the care team is engaged in efforts to further improve patient safety and satisfaction. We also have a dedicated team at St. Jude that focuses entirely on maintaining and improving safety and quality for patients.

Our patient safety research team measures our safety culture every other year using the AHRQ (Agency for Healthcare Research and Quality) Hospital Survey on Patient Safety Culture. The survey asks St. Jude staff to tell us about teamwork, communication, staffing and other factors that influence the care we provide. This survey helps us find ways to improve and track our progress on these important elements of providing safe care for our patients.

Measuring Quality and Safety at St. Jude

During patient care, we track a wide variety of information, such as infection rates and patient satisfaction. This helps us determine the quality and safety of our care and make improvements. Some of the key measures we look at are:

  • Central line infections
  • Catheter-associated urinary tract infections
  • Patient satisfaction

Central Line Infections

Many patients at St. Jude need a special IV that is inserted into a large vein. This special IV is called a central line. It is used to deliver medications, blood and other fluids during treatment. It can also be used to draw blood for various tests.

While a central line is important for many St. Jude patients, it can also carry a risk of infection. When bacteria and other germs get in the line and enter the bloodstream, it causes an infection in the body.

Like other hospitals, St. Jude tracks the rate of central line infections by looking at the number of infections per 1000 days patients have had central lines in place. National Healthcare Safety Network (NHSN) tracks infection rates around the country. The NHSN is a part of the Centers for Disease Control and Prevention.

We work hard to prevent central line infections in all our patients.

Rate of Central Line Infections in the ICU

Catheter-Associated Urinary Tract Infections

Sometimes patients, especially patients in the ICU, need a tube placed in their body to help them remove urine. This tube is called a catheter.  When germs enter the body through the urinary catheter, it can cause infections. St. Jude often has lower rates of catheter-associated urinary tract infections in the ICU than the national average.

Rate of Catheter-Associated Urinary Tract Infections in the ICU

Patient Satisfaction

Everyone at St. Jude works for patients and families to have the best possible experience. One way we try to understand what patients are experiencing is through a patient satisfaction survey.  Based on what patients and families tell us, we track and improve our services all over the hospital. Between January 1, 2020 and September, 2022, our patient satisfaction levels ranged between 92.8% and 92.6%.

St. Jude Inpatient Satisfaction Scores

Working with Others

St. Jude participates with several national patient safety efforts and is a member of organizations working to improve patient safety in children’s hospitals across the United States and beyond. St. Jude is part of Children’s Hospitals Solutions for Patient Safety (SPS), a network of more than 100 children’s hospitals that learn from each other to ensure every child is safe in children’s hospitals. Our faculty and staff contribute to SPS through committees and presentations.

St. Jude is also a member of the Child Health Patient Safety OrganizationSt. Jude has joined other hospitals to share safety event information and experiences to help eliminate preventable harm.