Transfer a Patient and Follow Their Care at St. Jude

St. Jude Care Everywhere allows clinicians who are part of either the Epic network or the Carequality network to access the health records of a St. Jude patient.

You can access the details you need to coordinate care for your patient if you work in a hospital or health group that:

• Has the Epic electronic health record (EHR) system
• Non-Epic EHR but is a member of Carequality

Both St. Jude and either the patient or a legal guardian must consent to share a patient’s records. Once they do, you can view the records in your EHR. Information that is typically available includes:

• Progress and procedure notes
• Lab, imaging, and test results
• Discharge instructions
• Consultation notes 
• Reference-quality images (x-rays, CT scans, EKGs, scanned PDFs)
• Medicines
• Allergies
• Medical history
• Outpatient visits, hospital admissions, and discharges

No sign-up is required to use Care Everywhere. If your facility has access to Epic, St. Jude medical records can be found in the Care Everywhere activity. If you are a non-Epic user, the records will be found in your EHR’s interoperability tool. 

St. Jude EpicCare Link gives clinicians who do not belong to the Epic electronic health record (EHR) system the ability to view the health records of a St. Jude patient.

Enroll your organization in EpicCare Link for access to patient records.

Both St. Jude and either the patient or a legal guardian must consent to share a patient’s records. Once they do, you can view the records with St. Jude Care EpicCare Link. Information that is available includes:   

• Progress notes
• Lab, imaging, and test results
• Discharge instructions
• Consultation notes 
• PACS images and scanned files
• Medicines
• Allergies
• Medical history
• Outpatient visits, hospital admissions, and discharges

You can send messages to St. Jude providers and submit new-patient referral requests for review. You can also share information with St. Jude by uploading documents. The documents will be reviewed before being added to the patient’s chart.

Stay informed

St. Jude will send you updates about your patients in real time. 

Sign-up is easy

Step 1: Enroll your organization
Visit https://carelink.stjude.org/EpicCareLink-PRD/common/epic_login.asp and select “Request New Account.” 

Step 2: Designate site administrator 
After creating your site, choose at least 1 site administrator for your facility. This person will be a resource for users at your facility. Once your request is submitted, reviewed, and approved, St. Jude will process your request and send login information to each approved user. Please allow up to 3 days for your account request to be processed. 

Step 3: Add individual users
Your site administrator will log into St. Jude EpicCare Link to request access for new users. St. Jude will send an email with login information to each user who is approved for an account. Users must log into St. Jude EpicCare Link every 90 days for their accounts to remain active.

For help accessing St. Jude EpicCare Link, call the St. Jude helpdesk at 901-595-2000. 

How to search for a patient record

• If you are on a patient’s care team, you will automatically have access to the patient’s record. That patient will appear on your list when you log in.
• To search for another patient, enter the patient’s last name, first name, date of birth, and gender. 
• Specify a reason for accessing the record.

How to view scanned documents and radiology images

• Open the patient’s chart and locate the Imaging tab in Chart Review.
• If you are not on the patient’s care team, search all patients, enter the required information and reason for accessing the chart. Now, open the patient’s chart and locate the Imaging tab in Chart Review.

No. St. Jude provides EpicCare Link to you free of charge to help coordinate care and improve the health of our patients.

To access EpicCare Link, you need a PC or Mac computer or laptop, internet access, and the current browser edition of Chrome or Edge. You can access EpicCare Link using a tablet, but it is not recommended to access it using a smartphone as it is not optimized for small screen sizes.

The site administrator is an on-site resource at your location for other EpicCare Link users. The site administrator also verifies each user’s continued need for access. 

Call the St. Jude helpdesk at 901-595-2000. 

No. St. Jude requires each user to have a unique username and password. Violations of this policy may result in loss of access. If others need access, they can request their own accounts.

Contact your site administrator.

Call the St. Jude helpdesk at 901-595-2000, and we can update how the information is set up for your account.