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Quality of Life: Parent Educator Position

Position Description

Position Title

Quality of Life: Parent Educator

Issue Date



Under the direction of the Bereavement Coordinator and the Quality of Life Education Coordinator, parent educators participate in St. Jude Quality of Life educational events for healthcare professionals. Parent educators are formally trained in communication and presentation skills. They offer their unique perspectives as bereaved parents to assist clinicians in improving their approach to care. The story of their journey with their child from diagnosis to bereavement is the platform for their teaching. Events primarily occur at St. Jude but may also occur at other institutions or at regional or national conferences.


Time commitment will vary based upon the number of educational programs the parent educator attends. St. Jude educational events are typically for 1-2 days. Preparation time for events will be required and will include a review of materials. Parent educators are required to participate in a minimum of two events per calendar year. A calendar of the year’s educational events is provided in advance.


  • St. Jude parent or primary caregiver 
  • Must be at least two years from the anniversary of the child’s death 
  • Successfully complete application and onboarding with PFCC 
  • Commit to two years of service 
  • Able to attend on-site programs


  • Complete initial and ongoing trainings with Quality of Life team


  • Independent work initiative 
  • Flexibility and adaptability in unique and challenging situations 
  • Ability to use self-care skills to manage stress 
  • Possess exceptional verbal, written and interpersonal skills necessary for communication with clinical staff and lay persons 
  • Ability to collaborate with a multi-disciplinary team 
  • Understanding of the concepts of Patient Family-Centered Care 
  • Exceptional skills in organization, problem-solving, negotiation, active listening, empathy and compassion and communication 
  • Successfully demonstrate “Telling Your Story” in a concise and appropriate manner


  • Respect and protect the confidentiality of patients, families, and employees and follows institutional professional boundary policy 
  • Serve as a liaison between bereaved parents and St. Jude staff 
  • Remain current on Quality of Life initiatives and best practices 
  • Maintain open communication with Quality of Life team
  • Report Volunteer hours and complete report forms as necessary 
  • Use established methods of communication to provide information and accept feedback related to participation in educational activities 
  • Commit to participate by teleconference or in person, as specified, for specific training related to the event

You will be asked to sign the following statement:

I have received a copy of my position description and have had the opportunity to ask questions.