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The Patient Family Advisory Council (PFAC)

Patient Family Advisory Council

The Patient Family Advisory Council (PFAC) is a leadership council that works directly with hospital staff and families to further the initiatives of patient family centered care. Provided below is information to assist you in serving in this role.



  1. Be sure to review the PFCC Manual before your first meeting! This manual can bring you up to speed on all the St. Jude policies, relevant information, and rules.

  2. Reading through these frequently asked questions may answer your questions or it might answer a question you didn’t know you had!

    Patient Family Centered Care FAQ 

    • Check your St. Jude email often! You could even check it everyday! You can also get the email sent to your phone. Check the resource section on this page to learn how.
    • Check out Microsoft Teams. There are lots of helpful documents and info there.
    • While you are checking out TEAMS, go to the meetings tab and review the meeting agenda in advance.
    • Come to the PFAC meeting prepared to take notes, ask questions, and get involved in discussions.
    • While a speaker is presenting, think about questions you have, how their topic relates to a need for patients or families, and what insight they are asking for from you.
    • Review the meeting minutes when they are sent out soon after each PFAC meeting.
    • Complete any surveys PFCC send you.
    • Read the PFCC Alert. It’s full of information about what other advisors are doing. It may also include other volunteer opportunities you might be interested in.
  3. The PFAC has many different work groups, focus groups, and committees that you can get involved in. Learn more about our volunteer events and opportunities for parent advisers.


  1. Prepare for any meeting by reading these helpful guides!

  2. Need to hop on a Webex meeting? These guides can help you participate to the fullest.

  3. Check out these documents if you are logging into your St. Jude email for the first time or need some help with your password. You can also call the St. Jude helpdesk at 901.595.2000

  4. Check the meeting agenda and additional PFAC info on Microsoft Teams. These documents can help you get started.

  5. St. Jude has many services and resources available to patients and families. Learn more by reading the guide below.

    Additional Guides