Shuttle Buses

Shuttle buses run from St. Jude Children’s Research Hospital to patient lodging facilities. They also go to participating hotels and the airport upon request.  

Shuttle buses run every 30 minutes between St. Jude and all housing facilities: 

• Weekdays: 6 a.m.–7 p.m. 
• Weekends: 7 a.m.–4 p.m. 

Check with your housing facility for specific departure and arrival times. You may also visit the Shuttle Tracker in the Our St. Jude patient app to see locations and track the shuttle you need.  

If you and your family are going to the airport on a St. Jude shuttle bus, you will be notified in the Our St. Jude patient app when your ride is live to track.  

Shuttle bus schedules are also available at the Guest Services desk in the Patient Care Center (PCC) lobby and at the front desk of the housing facilities. 

To request a shuttle bus ride to participating hotels, call Transportation Dispatch at 901-595-4856. 

St. Jude has care seats for children who need them while riding the shuttle. Read our car seat guidelines. 

Guidelines for hospital shuttle bus use

Please follow these guidelines to make all riders safe and comfortable:

• No smoking or vaping on shuttle buses.
• No eating and drinking. Food and drink should be kept in sealed containers to prevent spills.
• Seat belts must be worn at all times while the shuttle is moving. 
• Children under 4 years old must ride in child-restraint seats. Children 4–8 years old who are less than 5 feet tall must ride in booster seats. Child safety seats are available on all shuttles.
• Shuttle bus drivers provide rides only to patient lodging and the hospital.
• If you call for a special pick-up, please meet the shuttle bus at the correct time and place. 
• Riders must be at least 18 years old to ride the shuttle alone.
• Wagons and strollers must fold and be stored safely. They cannot block doors or emergency exits. Wagons must be collapsible and able to fit safely in the back of the shuttle.
• Riders cannot sit in wagons or strollers during the ride. All passengers must wear a seat belt or use a car seat if needed. The rear lift is for wheelchairs only.
• Cribs and beds cannot be brought on the shuttle.
• Large items that block doors, keep them from closing, or block emergency exits are not allowed on the shuttle.
• Riders should bring no more than 2 pieces of luggage per person in most cases. If you must bring more or have heavy luggage, please call Patient Services at 901-595-4501, option 4, at least 48 hours in advance.

Special transport requests

If your child has urgent, acute needs after regular St. Jude hours, and requires an unscheduled visit, call the Infusion Center at 901-595-2441 before going to the hospital.

• The Infusion Center will assess your child’s needs.
  • If your child is told to come to the Infusion Center, the nurse can set up transportation.
  • After hours, patients who do not have an emergency can also call Transportation Dispatch, 901-595-4856, for transportation.
• If the situation is an emergency, the Infusion Center may advise that you go directly to a local hospital emergency room.
  • Note that St. Jude does not have an emergency room.
  • You should arrange your own transportation to the emergency room or call 911.

If your child is in isolation, do not take the regular St. Jude shuttle bus. Please schedule your shuttle bus ride with Patient Services at 901-595-4501.

Learn more 

Information about shuttle bus service to Walmart, Kroger, and Target is available at patient housing facilities.

• Find out how to get groceries, meals, drug store items, and other services from Best Upon Request Concierge Service and St. Jude Patient Services.

BEST Concierge Service operates:

• Monday through Friday, 8 a.m.–7 p.m. 
• Saturday and Sunday, 9 a.m.–5:30 p.m.

To reach the BEST Concierge Service, call 901-595-4000. You may also call toll-free 1-866-278-5833 and ask to be connected to the Concierge Services desk, or email conciergeservices@stjude.org. You can also stop by the Guest Services desk in the Patient Care Center lobby or Chili’s Care Center lobby. 

Patient Services operates: 

• Monday through Thursday, 7 a.m.–9 p.m. 
• Friday, 7 a.m.–6 p.m.
• Sunday, 5–9 p.m.
• Closed on Saturdays and holidays 

To reach Patient Services in Memphis, call 901-595-4501. If you are outside Memphis, call toll-free 1-866-278-5833, extension 4501.