Your First Visit to St. Jude

What to expect from the moment you arrive.


When you arrive at St. Jude, Security will direct you where to park. Your first stop will be Patient Registration, located near the lobby of the Patient Care Center (PCC).  

Information for your first visit

Here is the information you should bring for your first visit:

  • Your Social Security number
  • Your child’s Social Security number
  • Proof of custody if you are divorced or not the child’s natural parent.

Your first visit may take longer than usual as St. Jude staff gather necessary information from you. After we have your child's information, a staff member will begin your child’s medical chart. 

Patient Identification (ID) armband

Each time you visit, your child must receive an identification (ID) armband. You will also receive a schedule card that lists the areas your child needs to visit that day. The ID armband should be removed when your child leaves for the day.

Patient Registration hours

The Patient Registration Office is open:

  • Monday through Friday: 6:30 a.m.–10 p.m.
  • Saturday and Sunday: 7:30 a.m.–10 p.m.

When Patient Registration is closed, the nursing coordinator will fill out a brief registration. Another staff member will talk to you at a later time to complete the needed paperwork.

Personal and contact information updates

If you have changes in your phone number, address, insurance, emergency contacts, or other important details, please call Patient Registration.

  • If you are in the hospital, dial 3342.
  • If you are in Memphis, dial 901-595-3342.
  • If you are outside the Memphis area, call 1-866-2STJUDE (1-866-278-5833) and press 2#.

Consent Forms

Before your child begins treatment, the staff will ask you to read and sign a general consent form. When you sign this form you are allowing the St. Jude staff to do tests that can help us learn (or confirm) which illness is affecting your child. When test results come back, a St. Jude doctor will meet with you to discuss the findings and treatment options. At this time, you will hear about any clinical research studies that may be open to your child.

If you agree to the suggested treatment plan, a staff member will ask you to sign a second set of consent forms. These forms say that you choose to enroll your child in a clinical research study and that you agree to the treatment your child will receive.

It is important that you understand all consent forms and proposed treatments. If you have any trouble reading or understanding these forms, please tell the staff. We want you to ask as many questions as needed for you to understand the information that the staff gives you. As your child’s treatment progresses, you might be asked to sign other consent forms for certain tests and treatments.

Research Participant Advocate

The St. Jude research participant advocate will help answer your questions about your rights if you and your child choose to take part in a research study.

To reach the research participant advocate, call (901) 595-4644.

If you are outside the Memphis area, dial toll-free 1-866-JUDE IRB (1-866-583-3472).