St. Jude has launched an exciting new tool to help you more easily navigate your child's care.
Our new electronic health record is called Epic. Many other hospitals and health care organizations also use this system. You can access your medical information through Epic’s patient portal, which is called St. Jude MyChart.
Benefits of St. Jude MyChart
With St. Jude MyChart, you can:
- Look at your health record
- See your schedule
- Access education and information about care and treatment
- Message your care team
- See financial details, such as insurance reimbursements and medical care costs (As always, you will never receive a bill for any medical treatment at St. Jude.)
- Request prescription refills
- View test results and clinic notes
- Ask questions
How to sign up
First, sign up for an account
- In person
Through October 2022, you can sign up at Registration or at St. Jude MyChart sign-up tables in clinical areas of the hospital. After October, you may request sign-up with a registrar at registration.
- By phone
Call 901-595-4636 Monday through Friday, 7 a.m. to 7 p.m., or Saturday between 8 a.m. and noon. Someone will take you through the steps of setting up your St. Jude MyChart account.
Fill out this online form. Someone from St. Jude will follow up with you during regular business hours.
All features, including your child’s health records, are now available in St. Jude MyChart.
If you want to sign up for St. Jude MyChart on your cell phone or another mobile device, download the mobile app first.
- On your mobile device, open the Apple App Store (if you have an iOS device) or the Google Play Store (if you have an Android device). Look for one of these icons to find the app store on your device:
- Search for MyChart.
- Tap Install.
- After you install the app, tap Open or find the MyChart icon on your device and tap to open it.
- Select St. Jude Children’s Research Hospital from the list of organizations. If you don’t see it right away, you can search for St. Jude by name, state, or ZIP code.
- After you find St. Jude, follow the steps below to sign up for an account.
Any legal consenter of a patient can sign up for proxy access of their child’s health record if their child is age 17 or younger. A proxy is a person who is authorized to represent another person. If you have proxy access, you can view the patient’s health records and communicate with the medical team.
Any patient aged 14 or older can sign up for St. Jude MyChart. Learn about the types of access to St. Jude MyChart.
One login, 2 apps
Use your St. Jude MyChart login for both MyChart and Our St. Jude.
This means that you need to remember only 1 username and password to access both apps. To use Our St. Jude, you must have a St. Jude MyChart account and password.
Use St. Jude MyChart to access your child’s health record and schedule, find education, message your care team, request prescription refills, view test results, and more.
Use Our St. Jude for travel arrangements, housing reservations, food, recreational directory, contacts, social events, wayfinding maps, and more.
Upload insurance information
Please take a moment to update your insurance information. You may do this when you download the MyChart app. You can upload a copy of your insurance card to the app. If you do not have the MyChart app, bring a copy of your insurance card to your next appointment.
St. Jude will loan a MyChart Bedside tablet to your child while they are an inpatient at the hospital.
With MyChart Bedside, you can:
- See your daily schedule
- View treatment plans and medications
- Enter personal events through a feature called “Happening Soon”
- Add events to your schedule (such as a phone call with Grandma or a walk to Starbucks, if approved by care team)
- See test results
- Review assigned education
- Order food from Kay Kafe
- Message your care team
- Create notes and audio and video recordings
- Meet your care team
- Stream your favorite shows and movies and play games using your personal accounts and logins
All personal information will be erased from the St. Jude MyChart Bedside tablet when your child is discharged from the hospital.
Changes to registration, lab draws, and check out
With St. Jude MyChart, registration is simple and convenient. Registration now takes place in clinics and Diagnostic Imaging for established patients. Rather than visiting the main registration desk, you may go directly to your primary clinic or to Diagnostic Imaging if your first appointment is in one of those areas.
The following clinics may do their own lab draws (Pre-Clinic Assessment appointments):
Transplant and Cell Therapy (formerly BMT)
Leukemia and Lymphoma
Sometimes, your child may have their lab draws in housing or in the main Pre-Clinic Assessment.
You can now check out with patient representatives after your clinic visit. This allows you to schedule some follow-up appointments before leaving your clinic appointment.
Frequently Asked Questions
Learn more about how St. Jude MyChart can help you. Read frequently asked questions.