My St. Jude

Your secure patient portal

My St. Jude is an online site where you can view, but not change, parts of your (your child’s) medical health record.

Security

My St. Jude is a secure website. Your (your child’s) information is protected.

View medical record

At My St. Jude, you can view your (your child’s): selected lab results, allergies, problem list, and inpatient discharge instructions.

View schedule and request schedule changes

At My St. Jude, you can view upcoming appointments and send requests to the St. Jude scheduler to set, change, or cancelappointments.

Update personal information

My St. Jude allows you to see your (your child’s) personal information such as address, phone number, and insurance. You can send a request to the Patient Registration staff to update this information.

Download and transmit health information

At My St. Jude, you can link to an application that will let you view and download a summary of care provided during any inpatient admission occurring after October 1, 2016. In addition, you can transmit an electronic copy of this health information to another health care provider. This application is outside of the St. Jude patient portal and owned by a partner company. This service is free.

Voluntary

You are not required to sign up for My St. Jude. Your (your child’s) treatment will not be affected if you choose not to take part.

    • For a patient younger than 18 years, an account can be requested by an emancipated minor, or a legally-authorized representative (those who have legal authority to make health care decisions on behalf of the child).
    • Patients 18 years or older can request their own accounts. Also, conservators (people appointed by the court to provide partial or full supervision, protection, and assistance), surrogates and those with a Power of Attorney for Health Care Decisions may request accounts.
    • When a child turns 18, existing accounts for parents, legal guardians, or others are discontinued.
    • Accounts can only be set up for those already listed in the St. Jude system. Only two accounts per patient may be set up.
  1. Sign up by filling out the form on the last page of this brochure. Tear off the form and hand it to your patient representative or place it in one of the My St. Jude boxes located in the clinic area or the Linda R. Hajar Family Resource Center.

    Or mail the form to the following address:

    St. Jude Children’s Research Hospital
    ACU Administration
     Mailstop 103A
    262 Danny Thomas Place
    Memphis, TN 38105.

    If you have more than one child as a patient, a separate form is required for each patient. More forms can be downloaded at www.stjude.org/mystjude.

  2. Within 5 business days you should receive an email invitation. Follow the steps in the email invitation and you’re on your way to using My St. Jude. After receiving the email invitation, you will have up to 30 days to log in and register at My St. Jude before the invitation expires. If the invitation expires and you still want to take part, a new form must be fi lled out and turned in.

  3. When you share information from My St. Jude with another person, you are accepting responsibility for giving that person access to what could be sensitive information.

 

Emergencies

  

You need to understand that My St. Jude should never be used for urgent matters.

The St. Jude staff will answer your messages as soon as reasonably possible during standard St. Jude business hours.

For all urgent matters that you believe may affect your (your child’s) health or well-being, you should, without delay, contact St. Jude by phone or go to the nearest hospital emergency department or dial 911.

 

Need help with My St. Jude?

  • If you have questions about filling out the form, talk to the patient representative in your clinic.
  • If you don’t receive an email invitation within 5 days of turning in the completed form, call Patient Registration at 901-595-3836.
  • After receiving the email invitation, if you have trouble accessing the link or logging in to create your account, please call Cerner Consumer Support at 1-877-621-8014.
  • For questions about medical record information, please talk to your St. Jude health care team.