We honor individuals who support Patient Family-Centered Care (PFCC) at St. Jude with several recognition events, awards, and opportunities.
The annual Partner in Excellence is typically selected from the previous PFCC Champions honored at Breakfast of Champions. The Patient Family Advisory Council will vote to on each champion to select the winner for Partner in Excellence. It is a staff member whose work with patient families provides a basis for long-lasting partnership and growth of the PFCC program.
The Platinum Partner status honors PFCC volunteers for their loyal service. The lifetime role provides individuals continued partnership in PFCC services without requiring a commitment to a specific adviser role.
The Breakfast of Champions celebration is an annual event hosted by the St. Jude Patient Family Advisory Council (PFAC). Held in the St. Jude Kay Kafé, it recognizes staff whose actions and attitude promotes and supports PFCC. The Patient Family Advisory Council will assist in planning and hosting the event.
Each spring, Volunteer Services hosts an event to thank volunteers from all areas of the hospital for their time, effort and passion. All volunteers, including parent advisers, are invited and encouraged to attend. Many volunteers are honored for the number of hours completed and years of commitment.
- Expanded adviser recruitment to international families and adult patients
- Engaged 900 caregivers and patients through the St. Jude Virtual Advisory Community, St. Jude Voice
- Created new online trainings and virtual member events to engage advisers regardless of their location
- Created videos illustrating potential mentoring scenarios for trainings
- Identified and currently implementing a new software to support all advisers in their volunteer work
- Fostered a strong link to Office of Quality and Patient Safety and Nursing
- Focused on staff appreciation and resilience through the pandemic by honoring over 50 staff members through our Breakfast of Champions and the Jim Mobley Partner in Excellence Award
- Patient Family Advisory Council Members provided feedback on the patient app content, the Family Commons, electronic medical record conversions, the operations of the St. Jude airport lounge and new housing facility, Domino's Village
- Advisers were involved in creating the institutional strategic plan and the redesign of patient education
- Advisers served on committees such as Grievances, the COVID advisory task force, design and construction, and Quality Patient Safety meetings resulting in over 400 adviser engagement events
- Renewed awareness of PFCC programs through annual reports, newsletters, PFCC Awareness month activities, rounding on the floors and providing information to staff and families
- Created videos to serve as appreciation and information to staff and families, as well as, used for training of staff and advisers
- Created the Stay in Touch and Get in Touch Programming where advisers reach out to families to offer resources and support
- Completed over 150 projects collecting adviser feedback through St. Jude Voice, our virtual adviser community
- Served populations with specialty needs such as HAPLO, PFS, and H clinic
- Collaborated with affiliate hospitals to provide consistent care at the transition from St. Jude to the affiliate during treatment and end of life
- Created the first season of a podcast for bereaved families
- Made over 800 mentor matches and hosted more than 30 group activities where advisers connected with patient families to offer support
- Submitted 3 posters at 6 conferences and symposiums including IPFCC, Beryl and APOSW
- Presented 7 presentations at national conferences
- Co-Authored 5 published papers in institutional journals about parent support, mentoring and bereavement
- Shared knowledge through over 100 outreach contacts with other institutions
- Involved in the Pediatric Patient Experience Collaborative and served on 3 workgroups
- Integrated parent advisers as faculty into the Pediatric Palliative Oncology Symposium