St. Jude Care & Treatment

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Daily Routines

From your first day at St. Jude Children’s Research Hospital forward, we are here to help you and your child feel comfortable, supported, and prepared.

St. Jude patient lobby

Before your first visit

Visit our Information for New Patients page for helpful information on how to prepare before your first visit. You can also take a virtual tour, learn your way around, and access a St. Jude Campus Map. 

To learn more about St. Jude campus resources, such as getting to campus, parking, transportation, or where to eat, you can visit our Campus Information page or use the Our St. Jude patient app.

What to expect

New patients check in for their first day at Patient Registration. After that day, they can check in at the location of their first appointment.  

Your first visit may take longer than usual. St. Jude staff will ask for information about your child to help us provide the best care and treatment. 

The usual steps of your day are: 

  • Patient Registration, your primary clinic, or Radiology (depending on your schedule that day). You will get an ID armband and a schedule card listing the areas your child needs to visit that day. You can also see your schedule in the Our St. Jude patient app or in St. Jude MyChart. These apps provide reminders and notifications of schedule changes. 
  • Pre-Clinic Assessment 
  • Check-in with patient representative 
  • Check-up by a member of your clinical team 
  • Receive treatment 
  • Remove the ID armband when your child leaves the hospital for the day 

Other steps may include:

  • Testing to help us diagnose, treat, and track your child’s response to treatment. These tests may include imaging, blood tests, and other laboratory tests. St. Jude staff will explain the tests to you. If you have questions, please ask.
  • Meeting with a psychologist, social worker, chaplain, or child life specialist
  • Attending school through the St. Jude School Program
  • Food and nutrition counseling
  • Dental or other specialty clinic visit
  • Visiting other specialty clinics
  • Physical therapy, occupational therapy, or speech-language therapy

Meet your patient representative

Patient representatives are in every outpatient clinic and in waiting areas at our reception desks. They are here to help all outpatients and their guests.

Always check in with the patient representative for your child’s first visit and before each outpatient visit. This person tells the proper clinic that your child has arrived.

Learn more