Family Resources and Support

St. Jude offers free resources for patients and family caregivers with communication challenges related to hearing, speech, sensory processing, and vision.  

Learn about support with communication challenges.

An automated teller machine (ATM) for withdrawing cash is located next to Starbucks on the 1st floor of the Richard C. Shadyac ALSAC Tower. 

On a case-by-case basis, the First South Financial Credit Union office on the plaza level of the Danny Thomas Research Center will cash Social Security checks, checks issued by St. Jude, and checks issued by cancer-care organizations. You must have a letter from Social Work to cash any foundation checks. The name on the check must exactly match your personal identification card. You should not sign your check until you get to the credit union or a bank. 

Contact 

• First South Credit Union Hours:
  • Monday–Friday, 7:30 a.m.–4 p.m.
• Phone: 901-595-3366 

The Concierge Services team, called Best Upon Request (BEST), can help with many non-medical tasks including running errands, mailing packages, and helping with moves.  

Learn more about the Best Upon Request concierge service.

Contact

• Hours: Monday–Friday, 8 a.m.–7 p.m.; Saturday–Sunday, 9 a.m.–5:30 p.m.
• Email: ConciergeServices@stjude.org
• Phone: Concierge Services desk: 901-595-4000; Chili’s Care Center desk: 901-595-8605
• Toll-free: Call 1-866-278-5833 and ask to be connected to the Concierge Services desk. 

St. Jude provides resources and support to help patients and family caregivers breastfeed, pump, and store breast milk safely. Whether you are visiting for the day or staying in the hospital, our team can help with breast pumps, milk storage, donor milk information, and other breastfeeding needs to support you and your baby. 

Learn more about breastfeeding and breast milk resources.

Contact

• Phone: 901-595-3318 
• Toll-free: 1-866-278-5833, extension 3318 

Caregivers SHARE is a St. Jude podcast featuring stories and insights from families and health care providers who have experienced childhood serious illness. Parents, guardians, and family caregivers can find support, advice, and encouragement. It is available wherever you listen to podcasts. 

Listen to Caregivers SHARE podcast.

To provide you with freedom and privacy, staff can call your personal cell phone if you have one and wish to use it. 

The clinic staff will call that number when they are ready to see your child. 

Patient Registration will ask for a cell phone number each day. The number can change from visit to visit, depending on who brings your child to the hospital. 

Contact

• Patient Registration phone: 901-595-2010
• Toll-free: 1-866-278-5833, extension 2010 

The St. Jude Paws at Play program uses specially trained facility dogs to help support patients and families during treatment. Through animal-assisted therapy, these dogs can help reduce stress and anxiety, provide comfort during procedures, and encourage coping and recovery.

Learn about the Paws at Play Facility Dog Program.

Contact

Email: pawsatplay@stjude.org

You do not have to face your child’s illness alone. St. Jude offers support groups, resources, and connections to help caregivers and siblings throughout the treatment journey. 

Groups and workshops include:

• Caregiver Connections
• Hematology Caregiver Connections 
• Sibling Connections 
• Mindful Moments 
• Relationship Health Workshop 

Contact

• Check the Our St. Jude patient app for dates and times of groups and events.
• Email: CaregiverSupport@stjude.org or SiblingConnections@stjude.org  

HopeNet gives patients and families secure access to the internet, personal email, and external VPN services from anywhere on campus. This includes Tri Delta Place, Target House I and II, and The Domino’s Village. 

HopeNet is like Wi-Fi service at a coffee shop, hotel, or airport. Open the wireless connection window on your device and select HopeNet. 

Security measures are in place to provide some level of protection. Even so, your device can still be exposed to viruses and other threats while using HopeNet. St. Jude cannot and will not be responsible for damages that result from incorrect or incomplete security settings, or lack of proper, up-to-date virus protection. 

Contact

For support with wireless network access, call the Service Desk at 901-595-2000. The Service Desk is open 24/7. 

You can get housing based on how far you live from St. Jude and on your child’s appointment schedule. Please call or email Patient Services at least 24 hours in advance for details about overnight housing. 

If you qualify for housing, we will arrange your stay at one of these facilities: 

• Short-term lodging: Tri Delta Place, located on campus near the hospital, or a local hotel 
• Extended-stay facilities: Ronald McDonald House or Target House 
• Short-term and long-term stays: The Domino’s Village

As soon as you get your child’s next appointment schedule, contact Patient Services to learn more about housing. Housing placements are based on length of stay and medical needs. 

Patient Services can also share the housing guidelines and a list of hotels that offer a St. Jude discount for visitors. 

Learn more about housing.

Contact

• Patient Services phone: 901-595-4501
• Toll-free: 1-866-278-5833, extension 4501
• Email: reservationrequest@stjude.org

If you speak a language other than English, free assistance services are available to you. 

Interpreters are available weekdays from 7 a.m.–6 p.m. to help limited-English speaking families talk with hospital staff. 

For 24-hour medical interpreting by phone, call the Interpreter Services line at 901-595-2983.

• Option 2: Spanish
• Option 3: French
• Option 4: Arabic
• Option 5: Mandarin
• Option 6: Staff Interpreters

Families who speak languages not listed above should call the operator at 901-595-3300 and ask for an interpreter for the language they speak.

Learn more about translation and interpretation. 

Friends and family may send mail for patients to this address:

Patient’s name (followed by “patient”) 
St. Jude Children’s Research Hospital 
262 Danny Thomas Place 
Memphis, TN 38105-3678 

The mail will be delivered to the patient’s housing facility. 

Family and friends may send FedEx, USPS, or UPS packages directly to your housing facility: 

Target House I
1811 Poplar Ave
Memphis, TN 38104

Target House II
101 North McLean
Memphis, TN 38104

Ronald McDonald House
535 Alabama Ave
Memphis, TN 38105

The Domino’s Village
361 N. 3rd St.
Memphis, TN 38105

A U.S. Postal Service drop box is located near the front entrance of Tri Delta Place.

To mail a package, visit the Best Upon Request concierge team. This team will prepare and send packages for you.

St. Jude assists with meal costs for patients and family members, as well as for approved guests in hotels. For details about your meal account balance, please call Patient Services at 901-595-4501.

Visit the patient mobile app, Our St. Jude, for the Kay Kafe menu or to see when meal trucks are on campus.

Learn about places to eat on campus.

Snack bags are offered free for outpatients who are at St. Jude for treatment. You can pick up snack bag tickets in Kay Kafe.

If you have food allergies, religious food restrictions, or other dietary requirements, please talk to a Kay Kafe staff member and your nutritionist. They will be happy to help you.

Kay Kafe accepts cash, St. Jude cafeteria meal accounts, Discover, MasterCard, Visa, American Express, and Apple Pay.

Contact

Kay Kafe hours:

• Breakfast: 7–10 a.m. (7:30–10 a.m. on weekends and holidays)
• Lunch: 11 a.m.–2 p.m.
• Dinner: 4–7 p.m.

Kafe Express: 7–9 p.m.

• Phone: 901-595-3307

Patient Services phone: 901-595-4501
Toll-free: 1-866-278-5833, extension 4501

Download Our St. Jude through the iPhone App Store or Google Play

If you are from out of town and become ill while you are in the Memphis area with your child, your social worker can help you find local medical resources. 

If you have insurance, you can contact your insurance company to discuss your situation and ask them to help you find a provider in the Memphis area. 

If you are uninsured, a social worker can assist with finding local agencies that may accept uninsured patients or charge on a sliding fee scale. 

If you take regular medicines, it is a good idea to bring an extra supply in case you are in Memphis longer than expected. You can also ask your hometown doctor to use a national chain pharmacy so that if you run out of medicine, your prescription can be transferred to a Memphis pharmacy. 

You can visit the online patient portal called St. Jude MyChart to view parts of your child’s health record. To set up your account, call 901-595-4636 or fill out this online form. 

You can get a paper copy of your child’s record from Health Information Management Services. 

Learn more about requesting medical records.  

Contact 

• Health Information Management Services phone: 901-595-3680 
• Toll-free: 1-866-278-5833, extension 3680
• Medical Record Request Form in St. Jude MyChart
• St. Jude MyChart setup and questions phone: 901-595-4636 
• Toll-free: 1-866-278-5833, extension 4636 

The Mentor Program matches parents or caregivers of past patients with new families who are arriving at St. Jude for the first time. The program also matches newly bereaved parents with mentors who have also lost children. 

Mentors provide support, encouragement, and insight to help families through their treatment journey. Mentors draw on their own experiences to connect with those adjusting to a new way of life in the hospital or at home. 

Learn more about the Mentor Program and other volunteer opportunities for patient families.

Contact 

• Phone: 901-595-3327
• Email: PFCC@stjude.org

Music therapy uses music to address the emotional and physical well-being of patients during medical treatment. Patients can meet with a music therapist in groups or individually.  

Learn about music therapy at St. Jude.

Contact

• Phone: 901-595-3020
• Toll-free: 1-866-278-5833, extension 3020 

St. Jude MyChart is an online tool to help you navigate your child’s care. 

Learn about St. Jude MyChart.

Contact

• For questions about St. Jude MyChart, call 901-595-4636
• Toll-free: 1-866-278-5833, extension 4636

This mobile app can help with day-to-day life at St. Jude. Patients should use both the St. Jude MyChart and Our St. Jude apps for the best experience.  

Learn about the Our St. Jude patient app.

Contact

• Download Our St. Jude through the iPhone App Store or Google Play
• Our St. Jude uses your St. Jude MyChart username and password. For problems logging in to MyChart, call 901-595-4636 or visit with a support specialist in Family Commons during business hours.

Valet parking is available on campus for patient families. Ongoing construction projects will affect where you park. Security staff at the gates can direct you to a parking location. 

Parking hangtag: If you plan to park on campus, you may get a parking tag from Security at the Patient Care Center (PCC) or Chili’s Care Center front desk. The tag allows you to drive through the St. Jude gate without stopping and to park in the St. Jude parking lot or garage. Your tag is valid for 6 months. Have your license plate number with you when you get the tag. 

Learn more about parking at St. Jude.

Hours

• Valet parking hours: Monday–Friday, 5:30 a.m.–11 p.m. 

Patient Services helps families with transportation, lodging, and meals.  

When Patient Services is closed, Tri Delta Place staff can help you with transportation and lodging. Campus Transportation can also help with transportation needs. 

Contact 

In Family Commons on the 2nd floor of the Patient Care Center (PCC)

• Hours: 
  • Sunday 5–9 p.m.
  • Monday–Thursday, 7 a.m.–9 p.m.
  • Friday, 7 a.m.–6 p.m.
  • Closed on Saturdays and holidays 
• Patient Services phone: 901-595-4501
  • Toll-free: 1-866-278-5833, extension 4501
• Patient Registration: 901-595-2010
  • Toll-free: 1-866-278-5833, extension 2010 

Courtesy phones are offered in locations across the St. Jude campus for making local and collect calls. Dial 9 to get an outside line. 

All inpatient rooms have phones that can be used for making local calls. Dial 9, plus the number. 

Psychosocial Services staff offer support and counseling for your family during any stage of your child’s illness. Our team includes social workers, psychologists, chaplains, child life specialists, music therapists, teachers, and more. Our staff are highly skilled in the psychological, social, educational, developmental, and spiritual aspects of caring for children with cancer and other serious illnesses. 

Learn more about emotional support for families and caregivers.

Rehabilitation Services helps children manage the effects of illness and treatment. We promote independence, confidence, and participation in everyday activities for infants, children, teens, and young adults. 

We offer services in audiology, occupational therapy, physical therapy, speech-language pathology, and specialty services.  

Learn about Rehabilitation Services.

Contact

• Phone: 901-595-3621 or 901-595-6708

The St. Jude Imagine Academy by Chili’s is accredited as a Special Purpose School by Cognia. The School Program offers school support such as: 

• Preschool through 12th grade hospital-bound instructional services 
• Help with setting up homebound school services 
• Support with IEPs and 504 Plans 
• School re-entry services 
• School advocacy services 
• Enriching learning opportunities 
• The Explore Library 

Learn more about the St. Jude Imagine Academy by Chili’s.

Contact 

• Phone: 901-595-1783 
• Toll-free: 1-866-278-5833, extension 1783 

The Security department includes security officers and Memphis Police Department officers who control access and patrol campus. Security also provides these services:

• Vehicle lock-out help
• Vehicle assistance
• Security escort to vehicles after dark
• Luggage storage at the Patient Care Center (PCC) lobby desk
• Shuttle service, which helps patients and families travel between the hospital and the housing facilities

Learn more about Visitors and Security.

Contact

• Phone: 901-595-4444

Helping Hands volunteers go wherever they are needed in the hospital to sit with children whose caregivers need a brief break. Sessions last up to 2 hours. 

You might use the service if: 

• A St. Jude staff member needs to speak to you in private 
• Siblings need care while your child is being treated 
• You need a break for dinner, laundry, or an errand to housing 
• You need a brief mental health break 

Ask your nurse, social worker, or any other clinical care staff to request a Helping Hands volunteer. All requests should come through a staff member. 

Please give as much advance notice as you can. 

Hours 

• Helping Hands respite care is available: 
  • Monday–Friday, 9 a.m.–9 p.m. 
  • Saturday–Sunday, 11:30 a.m.–5:30 p.m.

Hospital shuttle buses will take you back and forth among St. Jude, Ronald McDonald House , Target House, Tri Delta Place, The Domino’s Village, or your hospital-designated hotel. 

The shuttle buses run every 30 minutes. Find a shuttle bus schedule on the Our St. Jude mobile app, at the Guest Services desk in the Patient Care Center (PCC) lobby, or at the front desk of each housing facility.

Learn more about shuttle bus schedules and guidelines.

Contact 

The shuttle buses run a continuous loop: 

• Monday–Friday: 6 a.m.–7 p.m. Check with your housing facility for specific departure and arrival times. 
• Weekends: 7 a.m.–4 p.m. 

For help with patients in isolation, call Patient Services: 901-595-4501. For after-hours or between-location shuttle service, call: 901-595-4856.  

For emergencies at the hospital or at Tri Delta Place, call 4444. For emergencies anywhere else, call 911. 

During your child’s illness, you may have spiritual questions or want someone to listen to you or pray with you. At these times, please call a chaplain in Spiritual Care.  

Chaplains are here to help you as spiritual friends, whatever your needs. We will meet you where you are and explore how your religious or non-religious beliefs can be a source of strength and comfort.  

Learn more about Spiritual Care. 

Contact 

St. Jude has 4 sacred spaces: 

• Patient Care Center (PCC) first floor near the south waiting room 
• Danny Thomas/ALSAC Pavilion 
• Family Commons 
• The Domino’s Village 

To reach a chaplain 24 hours a day, call 1-866-278-5833 and ask the operator to page the on-call chaplain.

To request prayer, email prayer@stjude.org. 

If you need to borrow an iPad, laptop, or headphones during your time on campus, the hospital’s TechShare program/Linda R. Hajar Family Resource Center can help. 

• Devices are available on a first-come, first-served basis weekdays from 8:15 a.m.–3:30 p.m. 
• Patients or caregivers 18 years and older can check out the devices. 
• The items are for use only while families are on campus and must remain on campus at all times. 
• The devices have tools to support people with hearing or visual impairments. 
• The center features computer workstations and books to read or borrow. It also offers copying, printing, faxing, scanning, and notary services. 

Learn more about the Linda R. Hajar Family Resource Center.  

Contact 

• The Linda R. Hajar Family Resource Center is in Family Commons on the 2nd floor of the Patient Care Center (PCC)
• Phone: 901-595-5700

Being a teen or young adult at the hospital comes with unique challenges. St. Jude offers dedicated spaces, events, and support services for patients and siblings ages 13 and older. Whether you are here for a short visit or long-term treatment, you will find opportunities to connect with others, have fun, express yourself, and get support from a team that understands your needs. 

Learn more about Teen and Emerging Adult programs.  

Contact 

• Phone: 901-595-6704
• Email: Teens.EmergingAdults@stjude.org

The Together by St. Jude™ online resource offers information and education for childhood and adolescent serious illness patients, survivors, and their families, no matter where they live or receive treatment. The resource provides trustworthy information validated by St. Jude experts on topics that include diagnosis, treatment, side effects, emotional health, life after cancer, and more. The site has been translated into many languages and regularly adds new content. 

The site offers: 

• Medical information on many diseases, medicines, and therapies 
• Practical resources to help with day-to-day concerns 
• Videos and stories from others who have walked similar paths 
• Educational resources for adolescents and young adults
• A blog featuring diverse voices on timely topics related to serious childhood health conditions

Contact

• Visit together.stjude.org
• Together by St. Jude™ on Facebook

The Transition Oncology Program (TOP) helps children and families prepare for life after cancer treatment. We provide support, education, and resources to make the transition to everyday life smoother.  

Services include follow-up care planning, connecting you with community resources, creating treatment summaries, supporting the move to adult health care, and helping with school, work, and insurance needs.  

Learn more about the TOP Program.  

Contact

• Phone: 901-595-0980
• Email: TOP@stjude.org 

St. Jude offers families transportation to patient medical visits that are away from the hospital campus. Please arrange this service 24 hours in advance if you can. 

This help is for patient medical visits only. 

Learn more about transportation. 

Contact

• To request a ride to an outside medical appointment, visit Patient Services on the 2nd floor of the Patient Care Center (PCC) (in Family Commons) or call 901-595-4501. 
  • Toll-free: 1-866-278-5833, extension 4501 
• When Patient Services is not open, Patient Registration can help with these requests.
  • Patient Registration phone: 901-595-2010
  • Toll-free: 1-866-278-5833, extension 2010

St. Jude helps families with travel costs based on distance.

• Up to 35 miles from St. Jude: We will arrange for transportation or pay for auto mileage.
• 36–49 miles from St. Jude: We will arrange bus or rail travel, or we will pay for auto mileage.
• 50–250 miles from St. Jude: We will help with the cost of a rental car, arrange bus or rail travel, or pay for auto mileage.
• More than 250 miles from St. Jude: We will arrange for air, bus, or rail travel; pay for auto mileage; or assist with the cost of a rental car.

You must ask for all help with travel in advance. You can request reimbursement for auto mileage after you arrive at St. Jude.

Learn more about transportation and travel support.

Contact

• Patient Services phone: 901-595-4501
  • Toll-free: 1-866-278-5833, extension 4501
• Travel Office phone: 901-595-5000
  • Toll-free: 1-866-278-5833, extension 5000

Let your voice be heard. Be a part of our virtual advisory council. You will have the opportunity to complete surveys, take part in forums, and participate in other online activities.  

Learn more about St. Jude Voice.

Contact 

• Email: SJVoice@stjude.org

Wagons and wheelchairs are available in the lobby of the Patient Care Center (PCC) and the shuttle pickup and drop-off entrance. Be sure to choose one that has “ready to roll” tape across it. This means it has been cleaned since the last child used it. This is important to help keep your child healthy.

Learn more about wagons and wheelchairs.